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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 973 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 972 reviews
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Very reliable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price and I’m good condition as of new nothing was wrong with it has lasted me 2+ and going !

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 4 out of 5 stars

    Used iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I got a used Iphone 11 with Best Buy. This is the second time ive done this because its so affordable. I got my phone for $390 on a 3 month lease which is amazing to me. No cracks no glitches. Would recommend and would come back again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my children for Christmas, it came perfect in great condition and works well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good replacement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked okay it was a little slower than my other one but was a great replacement

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for My mother in law as a gift to upgrade from her iPhone 7plus and she absolutely loves it! She loves the camera quality, and the smooth running of the phone compared to her other, definitely worth the buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is smooth and fast, ideal for streaming, productivity, note-taking, or creative work. Whether you’re using it for school, business, or entertainment, this iPad delivers reliable performance and a premium Apple experience.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 4 out of 5 stars

    iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good condition no scratches and work good will o

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good condition

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this preowned. Very clean and perfect condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works like it’s brand new! I bought it to drive with Uber since my other phone is a text/call only phone, and it’s matched exactly what I needed for ridesharing. It doesn’t overheat as much as my older iPhone 8, and it keeps on going through the night. Honestly, I would refer anyone to a used iPhone 11/12 since they are $200-$300 for low storage. Not a bad deal for how well it performs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is wonderful. I bought the phone for my cousin, and he loves it soo much. It runs smoothly. The interphase layout is very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone device

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using since months without any issue. I feel like i don't need a new phone right now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this one for my little brother for his birthday. The phone works good battery the present amazing camera quality is amazing as well. Love the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 4 out of 5 stars

    IPHONE 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the latest, but still a very good alternative. It delivers superb camera, fast performance and excellent battery life, making it the iPhone to buy for many people, especially after Apple cut the price once again.The cameras are very good, thanks to an ultra-wide lens and a Night mode for better low-light performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing iPhone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone works great, and still has 94% battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Worth the money… great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone perfect condition!! Works great!! Worth the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, way more than what I expected, the screen was a bit sctrached but it didn’t affect the phone at all, the battery life was 100%, like brand new, the set up was easy, everything works so well I have no complaints at the moment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent conditions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got phone for my son and it’s been working good since purchased

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Pre Owned in excellent conditions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in very good conditions and work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Refurbished iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished iPhone 11 I bought my daughter after she broke hers is perfect it’s just like a brand new phone no scratches in literally in PERFECT CONDITION and the price was super affordable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The iPhone 11 from Best Buy – A Game-Changer Worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the iPhone 11 from Best Buy, and I can confidently say it’s one of the best decisions I’ve made! From the seamless shopping experience at Best Buy to the incredible performance of the iPhone 11, everything has been nothing short of exceptional.

    I would recommend this to a friend
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