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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1007 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,007 reviews
  • Rated 5 out of 5 stars

    5 star Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our experience was really good the worker who helped us was really helpful and nice and how he tried to help us get our Best Buy card account information back really helped us and phone was in great condition and definitely coming back agin.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just like buying brand new

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect iPhone was just like buying it brand new. I use it for work.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Unable to Activate with Xfinity Mobile Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overlooked Xfinity Mobile Smart Phone Compatibility Check: https://www.xfinity.com/mobile/byod/compatibility/device Battery Health was only 75% … Returned to store for full credit!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery health 82%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came with a scratch on the back and de battery health is 82%, and on the comment that I saw about what’s the battery health before buying was 100%. Besides that it’s okay for now.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery and lag issue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was pretty bad and the phone seemed to lag a lot

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone ( I hope I win )

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best used iPhone I could ever have , will again.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told upon purchasing this phone it would have 90% or more battery capacity. It only had 83% capacity, when I checked it after it powered off at 20% left of charge. I had to plug the phone in for it to come back on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this IPhone on December 12, the battery doesn’t good. It has only 75% .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone unlocked

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Fast and easy I’m definitely coming back (:

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Check the phone for any damages before keeping it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one I got came with some sort of screen or led defect. It looked like a white dot. I noticed it when I turned it on for the first time. I thought it was a glitch or something so I didn’t bother. After multiple times of me restarting the phone it was still there. It was already too late for me to return it since it had passed certain days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible, Can’t Add Apple Care

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this item scratch up not even in an apple box. You can not receive apple care on this item. Which was pointless for me. It should be displayed in description. I wouldn’t buy again. I was able to get full refund due do badly packaged and defectives. I instead order from apple. Little more expensive but worth is. Got a 12 for a little over a $100 more. Delete the pictures of the phone condition sorry.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Severely degraded battery when purchased

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought at Christmas and “battery health is significantly degraded”. Max capacity is only 76%. Would not have purchased I know that.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay phone but now giving various problems for no reason.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEED A PIN!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this iphone and i cant use. Are asking me a PIN to start. But what pin?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    worst customer services

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ordered online May 25th its June 7 didn’t receive my items not one contact me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    IPHONE 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typing on this phone as I speak this was the first time I ever purchased a phone on Best Buy and at first I was very skeptical but I’m glad I followed through it works very well and I haven’t had any problems with it so far so the camera it self is wonderful and the phone has no scratches or cracks and works perfectly and the deliver was speedy as well, the set up was nice and easy and was worth the price 100% recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 4 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had a 89% battery life and was in good condition. There were minor scratches, but barely noticeable. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Overall Good Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good deal for the price, bought it for $305, no visible scratches or damage. Reviews had me a little on edge about purchasing but honestly a great deal. Battery health is still at 100% Doesn’t lag or anything. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    iPhone 11 Purple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this phone is just like having a brand new phone, although it’s refurbished it had no type of scratches or anything and the functions on it are all working wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Still Packs a Punch – Like New Without the Price T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was honestly surprised how great this pre-owned iPhone 11 looked and performed. Battery health was solid, screen was flawless, and setup was super fast. If you’re looking for a reliable iPhone without dropping a fortune, this is a fantastic pick. Unlocked and works like new!

    I would recommend this to a friend