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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, price, and ease of use. However, some customers have expressed concerns about the battery life and screen issues. While some reported scratches, others stated there were no visible scratches or damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,009 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone still today I’m using it the battery work very well I don’t wanna change it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lov it so muvh its for my son and he liket a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful staff at Avon Ohio location

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent several hours at Avon Ohio Best Buy setting up this phone Kyle was super helpful cuz it kept getting stuck… but good news is it works for what I need small ding by camera but it doesn’t effect anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just got the phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had it but a week. Hope it turns out to be good. The assistant at the store was great. He helped me stay in my budget and a fast delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff were very helpful as well as insighful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed that staff were happy to help 1 on 1 to explain different product choices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and at its price still runs good and no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with this upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had the phone for one week and it is an upgrade from an iphone 6s. Definitely new things to learn, but all in all it's an easy shift. Phone is refurbished with a few scratches and seems to be in good working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hmm iPhone SE review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the device and features. I would recommend to anyone to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a birthday present for my daughter and she loves it

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    very bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone had the entire casing and screen scratched. Battery at 65% percent life. And finally, I let two weeks pass because I had to leave and the guarantee was only 15 days. Can you believe it, when any product has a minimum of 30 days, I am very dissatisfied.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Online order pick up in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on 12/23/23 ordered online and thankfully I was able to pick up the next day. I was real impressed with the accuracy and quality of service. Everyone was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished IPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an unlocked iPhone. However, told would have to go to an iPhone Store. However, Manager Abe Olivar who helped me purchase a Lenovo laptop told me I could purchase a refurbished iPhone 11 was unlocked Also, it is a replacement for an iPhone 6 and would very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trading up from Apple 6 to. Apple 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk was absolutely wonderful. So helpful in choosing the phone. I am not tech smart so was enjoyable to have her share her knowledge with me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why it breaks so easily :(

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still currently use this phone and it does it’s job but 2 days out the store I dropped it ONE FOOT off the ground and now my camera is basically unusable :( Apple items are always so fragile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer service from employee

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee who helped me was very friendly and helpful. He was patient with me as I decided which phone to purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is to be expected for a used phone not all functions work properly but I guess that’s what you get when you buy used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of iPhone 11

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IPHONE 11 works great and was unlocked to any carrier. I was happy with the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iphone so like camara memories I recommended iphone 100

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No full disclosure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone some of the features do not work as they should the gentlemen that sold us the phone did not disclose that the phone was used and it runs as if it has been used

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thougth this was a great bargain. Feel lucky to get it at local store.

    No, I would not recommend this to a friend