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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, price, and ease of use. However, some customers have expressed concerns about the battery life and screen issues. While some reported scratches, others stated there were no visible scratches or damage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,009 reviews
  • Rated 5 out of 5 stars

    Grannys 80th Present

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandma loves this phone i got it for her for her 80th Bday present. She had the 6plus and it was about to give out. So glad she loves her new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a goof quality phone within a budget i hsd no problems so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal !! Gotta get in to win

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I have buying my unlocked phones from Best Buy for years and I never have a problem with any phone I receive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price! Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition. Battery health is still great and is one of the best refurbished phones on the market!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost like New

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for Christmas for my parents, it came and looked like it was brand new. I also got lucky and got a phone that had over 90% battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 11 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little bit of a challenge transitioning from an Android to an Iphone but now that I have, I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will recommend all my friend to byu this type phone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We charge the phone and battery don’t last waisted money had to buy a new one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Still awesome phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are still awesome. Get a refurb and love them again. Perfect for teens with all the features without the large hole in your pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one did it's purpose and I will buy again. Great phone but the apple warranty will make it better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome experience very nice employees, helpful and informative!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for our daughter and she loves the color and being able to have access to everything she needs!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pre owned 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Old phone had a home button. This is swipe up to open. Takes some getting used to and is not as responsive as the button is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Ipone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Jt was supposed to come a few days after Mothers Day but it came before mothers day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam Lindenberg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowing nothing about what i needed the two visit that i had to make for my purchase was i was helped with very pleasant individuals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone. I bought it from my kid. He’s 10. He’s happy with it so I guess it works for both of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 works for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone works as any have in the past. All functions are prompt and the vibrance is there, as well as the clarity. The speakers are loud too! Only downside is the 64gb memory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price and settings are great considering the model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought a preowned phone in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Customer service was 10/10! I love our store and they will definitely be getting more business from us!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Very satisfied. I wasn't sure about a previously owned item , but its great.

    I would recommend this to a friend