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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, ease of use, and the value for its price. However, some customers have expressed concerns about the battery life and screen issues, while others have noted the absence of visible scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,009 reviews
  • Rated 5 out of 5 stars

    Best Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works amazing, and it was the best gift to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to get your appliances and or electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i gave this to my niece for christmas and she loved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nephew loves his iPhone 11. He loves all the features of iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the refurbished iphone 11 online, since it was used I thought that it would come with some scratches, but I was amazed that it had no scratches on the screen or anywhere on the phone, the phone comes with a lightning charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was reasonable, and it came very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it glad to be back in the iPhone 11 range iPhone 6 wasn’t getting it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed an excellent deal, and BestBuy had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade item for a family member! Highly recommended for teens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use it, it was a gift for a person in a different country.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good so far, haven't had an issue with anything at the moment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Costumer service experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make me pay 50$ to return the product that’s so disappointing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I’phon 11 open box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    externally the condition is like new but the battery condition is about 80% relative to new. I hope it will last for a few more years

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great for my son and the price was good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery health 84%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself was in good condition but the battery health wasn’t so good 84% I thought they would put a new battery in it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Used iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used is the way to go. Totally refurbished and works great

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone has 2 little white dots not eh screen when the screen is off or the background is black

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There wasn’t any flaws with the phone and shipping was amazing. Pricing also wasn’t that bad either. Only flaw was you had to update it as soon as you turn it on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Purchase was seamless. I purchased online and picked up at the curb. However, my device only worked for 8 months for my refurbished phone. The iPhone 11 is not accepting updates. When I called Apple support and went through various self help steps with a Senior Tech. He referred me to Best Buy. While there I was getting the same error message I was getting at home when connecting to Itunes for IOS updates. I was not offered any other options before leaving with a 8 month old IPhone 11Pro

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great item and looking forward to many good years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and looking forward to many good years.

    I would recommend this to a friend