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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, ease of use, and the value for its price. However, some customers have expressed concerns about the battery life and screen issues, while others have noted the absence of visible scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,009 reviews
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t sign in with an Apple ID because this phone is refurbished and too many ids were already registered to this device, AppleCare recommended getting a new device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Telefono

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bo fue mi mejor compra no lo recomiendo no tuve una buena experiencia

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone unlocked

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an unlocked iPhone 11, over the next few weeks had several calls where I could hear the other person but they could not hear me. Figured out it was the phone’s transmitter so I brought it in for repair, only to find out the return period was over, and I had to buy a replacement iPhone. Took 3 hours to transfer data from old to new phone. I could’ve got a new iPhone 13 for the amount I ended up paying.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Coop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have got so fare and a great phone to have

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was pretty easy but the plastic box it came in was broken and the phone has little scratches on the screen. It was not handled with care. I was very disappointed when I received the phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Loses Wi-Fi as soon as I leave apartment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops wi go every time I leave my apartment! It will not keep data

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t trust refurbished electronics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I received looked physically new, but the top speaker when on a phone call didn’t work so I returned and received a different one, the second one I received works fine, but had a few dents and scratches, on all corners too. Didn’t want to be charged restocking fee so I had to keep it and it was a birthday present.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    preowned i phone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lot of scratches spots and had a crack on camera lens, scratch on screen and lot of spots on sides and glitches with software

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was bad, I had to put the phone on speaker for people to hear me

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, I wish I would of know about this along time ago. This item was the best gift I gave my child. I would recommend this product and will be purchasing another one in the near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on this phone needs to be replaced. VERY disappointed with this product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eghh

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think it was fake could my connect or anything idk I realized late I guess

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken upon purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone does not work and BB will not return it Money wasted

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about the price and the looks of my new phone but it turned out to be faulty. Beware refurbish means no good. You still pay with your food money however… I called 3 times to report the issue with the speaker not working and no help they just keep forwarding my call last time the rep said a supervisor would reach out to me I am still waiting 2 weeks. So disappointed…

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Mic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the phone was perfect, but the mic was terribly defected. Sounded like i was far away when I was speaking directly into it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Do not worth it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it was presented but since it was inside a case I couldn’t see how many deep scratches it had on the screen

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen glitches and won’t even turn on half the time. 0/10 and can’t even return or exchange.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone, the employee needs more training how take care costumers

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    11EyePh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think the product is good for the price. Would consider buying again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont worry about buying used / refurbished

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works like it's new. No cosmetic wear and tear, is fast, and the battery life is 100 percent

    I would recommend this to a friend