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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, ease of use, and the value for its price. However, some customers have expressed concerns about the battery life and screen issues, while others have noted the absence of visible scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,009 reviews
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items came defective and they ran a diagnostic on it but nothing showed wrong. Overheats and shuts off. Didn’t get refund or exchange. HORRIBLE EXPERIENCE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone quality it works fine battery not bad at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    no warrany

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost my phone on firdt day didnt have no insurance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speakers defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom. The speakers are defective/ sound like the phone is in a tin can. I would think this would not have passed Best Buy QC. I am worried what else is wrong with the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone was not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone did not work during calls. The voice was not passing through. Caller on other end could not be heard. I will return this phone and purchase on Amazon instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was dirty and cracked. Was a waste of time to buy the phone. They did take care of the return process which was good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not unlocked it was set to a carrier!!!!! Did not work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never get item can’t review the

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never get item my item was misplaced are was delivered to some one else and best refused a replacement are anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't get a used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone didn't work. No one could hear when I make a call. The whole point of a phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too Big, Too Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and too heavy. Doesn't fit in a woman's front pants pocket, and if put in the back pocket, weighs down the garment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pre-Owned iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone heats up when charging. I was trilled at first to find an affordable price, but o my I'm suffering the consequences.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good to buy refurbished phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was not as good as I had hoped. It appears to be quite old, and the back frame is scratched.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre-own has way deeper wear and tare. It was more than cosmetic scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misrepresented

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a 128gb and was given a 64gb whilst paying the price for a 128gb phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Beware!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nightmare! The e-sim was broken / no way to tell until you go to connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone didnt function properly from the minute i bought it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No cox plastic case was cracked phone covered in scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dosent work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosent work the phone do sent turn on and nothing black screan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sent defective item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received defective item for $500 and can’t not return

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating while using the iPhone, Came in good condition and worked like any iPhone would. There was a few mid colorings in the camera rings but it’s all good and there wasn’t any scracthes or dents anywhere. Great phone, one problem was I got the early shipping option so it came on dec 31 but it didn’t and it just came on January 2. But we good. It’s just the battery that drains too fast.

    I would recommend this to a friend