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Customer Ratings & Reviews

Your price for this item is $239.99
The comparable value price is $259.99

Customer reviews

Rating 4.4 out of 5 stars with 980 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers find value in the excellent condition and high-quality camera of this pre-owned iPhone 11, frequently praising its performance and ease of use. However, some buyers noted concerns regarding battery life and the condition of the screen, with a few reporting minor scratches. The phone's price point also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 980 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone came in good condition.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in good condition based off of the looks, no scratches, cracks or any visible damages. The only problem is the battery capacity it’s at 75% which is not good. The phone moves a little slow and battery dies down a little fast so the phone seems to have a few glitches nothing too major. The battery is the only problem I was a little upset, but maybe I’ll just get the battery replaced soon. Still a good phone I just think the price should’ve been lower due to the battery conditions.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone in great condition. It works well and has everything we were looking for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. I would definitely recommend. Love it!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesomeness

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome device. Kid cant get enough of it. its definitely doable for my teen..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Previously-owned Replacement iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a replacement phone, an upgrade from my previous cell. Seems to work fine so appreciate not paying maximum price for a new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good nothing wrong with that, I like it because I can use with any company

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a iPhone 11 it work perfectly fine and it’s and amazing phone and any parent looking for the kid to own there first phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Excellent pre used phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pre used condition. No issues with this phone at all

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality-easy to set up-good camera-clear display

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 4 out of 5 stars

    Used iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I got a used Iphone 11 with Best Buy. This is the second time ive done this because its so affordable. I got my phone for $390 on a 3 month lease which is amazing to me. No cracks no glitches. Would recommend and would come back again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    iPhone 11 review.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and he is enjoying it so Much it worked perfectly with no scratches. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Its the same as a brand new phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Iphone might as well have been new! There were no scratches and good battery life on it. I was able to turn on service with zero problems. This was a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product as mentioned in the description. Excellent condition.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is overall good for a good price I had it for 4 years now and it’s still works. It came with a little bit of scratches on it but it was not a big deal. But when I dropped it on the floor once the flashlight and back camera stopped working, the back camera only workers on 0.5.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Very reliable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price and I’m good condition as of new nothing was wrong with it has lasted me 2+ and going !

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in Excelente shape and working order the guys were awsome thanks for the help!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for My mother in law as a gift to upgrade from her iPhone 7plus and she absolutely loves it! She loves the camera quality, and the smooth running of the phone compared to her other, definitely worth the buy!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my children for Christmas, it came perfect in great condition and works well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition … worked fine with no problem at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like brand new , has good quality , runs very smooth . Does not auger any issues

    I would recommend this to a friend
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