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Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, ease of use, and the value for its price. However, some customers have expressed concerns about the battery life and screen issues, while others have noted the absence of visible scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,009 reviews
  • Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in excellent working condition with no cosmetic issues. Purchase was easy and staff was friendly. Phone was available the same day I ordered it, just in time for Christmas!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in great shape and packaged nicely! Had to get a new phone last minute after a little lake accident so this was great! Ordered it the day of and was ready for pickup in just a couple hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, great Christmas gift for my daughter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the most afforabale and easiest buy ive ever made ofc i went to other places like offerup and things but it wasnt as nearing as affordable as it is on here

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No manage issues other than the battery life other then that seems to work well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday present

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this as a birthday present to my little brother as his first phone and for caring and helping out when we needed him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping for an iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in with the limit and the salesperson help me got me what I needed got the accessories for it within my budget

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone is good. The ear piece in the phone is messed up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working good, battery is good lasts me a whole day ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Iphone has great features, and plenty of storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished iPhone Reviewers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything has been working great. It is in great condition and the battery life is so much better then I expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iphone XR cellular chip died. So had to buy a new phone. It's a good phone got it for a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I love it . It amazing. Cool item.❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY AFFORDABLE AS WELL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been fairly happy with the quality of the phone,the visuals and the storage.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    so so pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived like brand new and works amazingly, 100% recommended

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Iphone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a teenager who has bought their own phone before using best buy, 10/10 would recommend it. It's a lot cheaper to buy it brand new. The only problem is battery health is 83%, not a big issue but it is less than a brand new iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Walker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, love the updated features on the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone fats nd easy too set up no problems w it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Red fone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product amd great service..enjoying my new purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Buy You iPhone at Apple not at BestBuy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't charge from the get go and Best Buy refused to fix the problem and send it back. I now am WAITING for my money back. I WILL BUY AT APPLE my refurbished iPhone: They replace any piece defective WHEN THEY REFUBISH, THEY MAKE It look beautiful and they PROVIDE LITERATURE for it(Not Best Buy), Apple also give you all the apple cords etc.... Apple also warranty the phone for a Full year!

    No, I would not recommend this to a friend