Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $229.99

Customer reviews

Rating 4.4 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and excellent condition of the Pre-Owned Excellent iPhone 11. Many appreciate the camera quality, ease of use, and the value for its price. However, some customers have expressed concerns about the battery life and screen issues, while others have noted the absence of visible scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,009 of 1,009 reviews
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    Dissatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cracked screen when I got it. Glitching. Terrible battery

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good condition but had to return

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good condition but had a screen message saying it had either been replaced with non apple products, wasn’t installed correctly or hadn’t been finished being installed. While it appeared to be functioning fine, after speaking with a customer service rep in store we were advised to return and order again as it had probably just been missed in inspection as they do use certified apple products etc. So, I returned and reordered.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed it was supposed to be reconditioned, and the sound didn’t work

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Well built design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice silk solid built design, loads up fast. Sweet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dissatisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get a Apple charger with my phone! Of course no one at Best Buy will do anything about it so it’s my loss as the customer. I don’t know how that can be possible!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good for a preused phone. Way beyong my expectations. Just hoping it will last longer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I went to activate the phone the numbers didn’t match up in the inside. The lady at T-Mobile said that It could be stolen. But I walked in with the Best Buy recepit so she believed me. The charger was not a original so I had to purchase one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone keeps freezing all the time. Im going to try to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor speaker quality. The speaker is very staticky and I can barely hear anything on it

    No, I would not recommend this to a friend