Customer Ratings & Reviews

Good quality, I would not say excellent condition, the screen shows some minor screen scratches.

I am very pleased with this pre-owned reconditioned IPhone 1 which I purchased after I lost my phone. The price was right, and the service was great. I added a screen saver which Best Buy installed and purchased a pink protector so hopefully I wouldn’t lose it.

Quite an improvement. Marco was terrific in explaining and his extensive help on making more productive and easier to use for me. A great example of a 5 star employee!!

I bought this for my husband in December 2023 and it's still working perfectly!

Absolutely love it. The screen is perfect it works awesome. It did come with only a 82% battery health but other then that the phone is perfect

Phone was in great condition and i was able to receive it quickly

Refurbished I phone 11, was somewhat disappointed battery life was down to 83%. Would not replace battery till under 80%.

Phone works well no issues new update was included

I got this as a gift for my parents! Excellent phone if you are in a budget and want to get something cheap for your relatives that are either too old or too young!

Love the phone, phone does what its supposed to do.

Phone looks new and has great battery life. Best Buy was very helpful setting up the phone.

Great condition. No damage for being a pre owned item.

I am tired of paying too much money for NEW any smartphone. I've never owned anything used and always paid a full price for the cellphone. This time around, I decided to give a pre-owned phone a try and hope for the best. Even though the rating on the site scared me at first, then I decided to by this iPhone 11 just for a change. I couldn't be happier for the price I paid for used phone. I do recommend anyone to try it out before you buy another new smartphone.

There is literally no indication this isn’t a brand new phone. Fantastic quality and everything I could want from a previously used purchase.

Great gift for my mom, she love it! So far she hasn’t had any issues with it

Perfect condition! Never will buy a new iphone again. Best buy refurbished iphones are the smarter purchase!

Great phone! I’m not the type of guy that needs a brand new electronic, so I typically purchase refurbished phones from Best Buy. I’ve done it twice. First, the iPhone X, then an iPhone 11. The first one malfunctioned due to dropping it several times, not because of any technical error. I recommend that if you’re on the frugal side like me, or cannot afford a new phone and need to make the best of it, Best Buy is reliable in providing good quality refurbished iPhones.

Fantastic buy. I love everything about this phone. you should absolutely get one for you or your loved one

I like your shop, your items are very good quality

This refurbished iPhone has been great. And It was super easy to transfer content.