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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,040 reviews
  • Rated 5 out of 5 stars

    I have had multiple positive experiences!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had multiple positive experiences at this Best Buy! Highly recommend for anything relating to mobile services or phone accessories, especially specially screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    dissappointed to say the least...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ridiculous this is now the second phone i have received that has a battery life below 80% (which apple recommends battery replacement) the FIRST order i received the battery was at 75% -- with going into bestbuy and associate agreeing thats not acceptable took the phone that was delivered just that day now needing to reorder.... week later, re-ordered phone arrived with 79% TODAY - what in the actual F. if yall cant send a phone with greater then 80% battery then just say that but then offer a discount so i can take the phone i ordered to apple and get the dang thing replaced myself... or yall offer to send it to apple and get the battery replaced either way no phone sold should be a SERVICE attached to it... now i'll be sending also an email because now im irritated to accept something just because it was better then the last one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with transferring my carrier to this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Customer Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did I get a fair price on the purchased iphone11, the female in-store employee who helped me was fantastic and informative!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's an iphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. A little less memory than would like but can make it work. Would recommend if you have an iphone older than this and looking for one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lov it so muvh its for my son and he liket a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues decent buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues decent buy. Was a Christmas gift for my daughter and she likes it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FaceTime microphone doesn’t work adequately, it’s extremely low. I bought the phone for my son for FaceTime purposes but I can’t hear my son whenever we’re on the phone. It doesn’t come with a warranty so I’m not able to exchange or get it fixed. However customer service was great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful staff at Avon Ohio location

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent several hours at Avon Ohio Best Buy setting up this phone Kyle was super helpful cuz it kept getting stuck… but good news is it works for what I need small ding by camera but it doesn’t effect anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just got the phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had it but a week. Hope it turns out to be good. The assistant at the store was great. He helped me stay in my budget and a fast delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied with this upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had the phone for one week and it is an upgrade from an iphone 6s. Definitely new things to learn, but all in all it's an easy shift. Phone is refurbished with a few scratches and seems to be in good working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product so far no issues found small screen scratches that’s it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone still today I’m using it the battery work very well I don’t wanna change it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and at its price still runs good and no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Staff were very helpful as well as insighful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed that staff were happy to help 1 on 1 to explain different product choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished IPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an unlocked iPhone. However, told would have to go to an iPhone Store. However, Manager Abe Olivar who helped me purchase a Lenovo laptop told me I could purchase a refurbished iPhone 11 was unlocked Also, it is a replacement for an iPhone 6 and would very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online order pick up in store

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on 12/23/23 ordered online and thankfully I was able to pick up the next day. I was real impressed with the accuracy and quality of service. Everyone was very friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 1 out of 5 stars

    very bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone had the entire casing and screen scratched. Battery at 65% percent life. And finally, I let two weeks pass because I had to leave and the guarantee was only 15 days. Can you believe it, when any product has a minimum of 30 days, I am very dissatisfied.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hmm iPhone SE review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the device and features. I would recommend to anyone to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trading up from Apple 6 to. Apple 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clerk was absolutely wonderful. So helpful in choosing the phone. I am not tech smart so was enjoyable to have her share her knowledge with me.

    I would recommend this to a friend