Customer Ratings & Reviews

I have had multiple positive experiences at this Best Buy! Highly recommend for anything relating to mobile services or phone accessories, especially specially screen protector.

ridiculous this is now the second phone i have received that has a battery life below 80% (which apple recommends battery replacement) the FIRST order i received the battery was at 75% -- with going into bestbuy and associate agreeing thats not acceptable took the phone that was delivered just that day now needing to reorder.... week later, re-ordered phone arrived with 79% TODAY - what in the actual F. if yall cant send a phone with greater then 80% battery then just say that but then offer a discount so i can take the phone i ordered to apple and get the dang thing replaced myself... or yall offer to send it to apple and get the battery replaced either way no phone sold should be a SERVICE attached to it... now i'll be sending also an email because now im irritated to accept something just because it was better then the last one.

No issues with transferring my carrier to this phone

Not only did I get a fair price on the purchased iphone11, the female in-store employee who helped me was fantastic and informative!

Good for the price. A little less memory than would like but can make it work. Would recommend if you have an iphone older than this and looking for one.

I lov it so muvh its for my son and he liket a lot

No issues decent buy. Was a Christmas gift for my daughter and she likes it.

FaceTime microphone doesn’t work adequately, it’s extremely low. I bought the phone for my son for FaceTime purposes but I can’t hear my son whenever we’re on the phone. It doesn’t come with a warranty so I’m not able to exchange or get it fixed. However customer service was great.

Spent several hours at Avon Ohio Best Buy setting up this phone Kyle was super helpful cuz it kept getting stuck… but good news is it works for what I need small ding by camera but it doesn’t effect anything

I haven’t had it but a week. Hope it turns out to be good. The assistant at the store was great. He helped me stay in my budget and a fast delivery.

Have only had the phone for one week and it is an upgrade from an iphone 6s. Definitely new things to learn, but all in all it's an easy shift. Phone is refurbished with a few scratches and seems to be in good working order.

Excellent product so far no issues found small screen scratches that’s it

Great phone still today I’m using it the battery work very well I don’t wanna change it.

Its a good phone and at its price still runs good and no problems

I enjoyed that staff were happy to help 1 on 1 to explain different product choices.

I wanted an unlocked iPhone. However, told would have to go to an iPhone Store. However, Manager Abe Olivar who helped me purchase a Lenovo laptop told me I could purchase a refurbished iPhone 11 was unlocked Also, it is a replacement for an iPhone 6 and would very well

Was on 12/23/23 ordered online and thankfully I was able to pick up the next day. I was real impressed with the accuracy and quality of service. Everyone was very friendly.

The iPhone had the entire casing and screen scratched. Battery at 65% percent life. And finally, I let two weeks pass because I had to leave and the guarantee was only 15 days. Can you believe it, when any product has a minimum of 30 days, I am very dissatisfied.

Very impressed with the device and features. I would recommend to anyone to buy

The clerk was absolutely wonderful. So helpful in choosing the phone. I am not tech smart so was enjoyable to have her share her knowledge with me.