Customer Ratings & Reviews

I was excited to get this device. When the iPhone 11 originally came out, I bougit on release day (2019) and kept it until mine bit the dust in June 2023. I also have an iPhone 13 for work, and I much prefer the iPhone 11's smoother curves and pastel colors. I only took a star off this because my unit had some very noticeable deep scratches on the screen... Other than that, performance is excellent (battery health capacity is at 96%). The back plate is free of scratches, cameras perform as they should. The sound is a bit...low...but, tolerable.

Decent price, fast, updates and transfer were simple. Only complaint I have is it had a tiny surface scratch on the screen that I wasn't told about but it doesn't affect how the phone works.

Really good quality,overall works perfect,camera good Quality,no scratches.

It’s been over a year since I bought this phone and it’s working great I love it so much. Everything is working fine and I love it. You should 100% get this phone. It is excellent literally brand new.

I was referred to Best Buy's used phone selection by a T-Mobile sales person. I am very impressed with their selection and the condition of the used phone that I purchased online. The product description is accurate. Shipping was prompt and overall I am very happy with Best Buy's service and product selection. I feel "safe" purchasing a phone from Best Buy compared to Craigslist or FB Marketplace. I will definitely return to Best Buy when I am searching for my next phone. Good deals!

This is a great phone. Works fine. Looks brand new. The battery life could have been better, but it can always be replaced. Will buy again.

iPhone was in excellent condition and works great!

Great update from the iPhone 6s I’ve had for several years! Packaged great and arrived on the date estimated. Phone arrived in perfect condition, no blemishes, scratches on the screen, or bumps/ cracks! The battery life is amazing lasts me about 2 full days before having to fully charge again! Compared to my iPhone 6s that I had to charge almost every 6 hours or less! I waited a bit to do the review to write a fully honest review and help out anyone that could use it, so hopefully I was able to impact your decision in some way! A great upgrade! Although this phone is pre-owned it feels as if I’m the original order hahaha I love this phone and I will definitely be buying from here again in a couple of years lol!

great phone in great condition. It works well and has everything we were looking for

Good product as mentioned in the description. Excellent condition.

This Iphone might as well have been new! There were no scratches and good battery life on it. I was able to turn on service with zero problems. This was a great purchase!

Excellent pre used condition. No issues with this phone at all

great quality-easy to set up-good camera-clear display

I bought this for my son and he is enjoying it so Much it worked perfectly with no scratches. Would recommend.

The phone is overall good for a good price I had it for 4 years now and it’s still works. It came with a little bit of scratches on it but it was not a big deal. But when I dropped it on the floor once the flashlight and back camera stopped working, the back camera only workers on 0.5.

Very good price and I’m good condition as of new nothing was wrong with it has lasted me 2+ and going !

Recently I got a used Iphone 11 with Best Buy. This is the second time ive done this because its so affordable. I got my phone for $390 on a 3 month lease which is amazing to me. No cracks no glitches. Would recommend and would come back again.

I bought it for my children for Christmas, it came perfect in great condition and works well

It worked okay it was a little slower than my other one but was a great replacement

The performance is smooth and fast, ideal for streaming, productivity, note-taking, or creative work. Whether you’re using it for school, business, or entertainment, this iPad delivers reliable performance and a premium Apple experience.