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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,040 reviews
  • Rated 5 out of 5 stars

    would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good so far, haven't had an issue with anything at the moment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great for my son and the price was good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I’phon 11 open box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    externally the condition is like new but the battery condition is about 80% relative to new. I hope it will last for a few more years

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery health 84%

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself was in good condition but the battery health wasn’t so good 84% I thought they would put a new battery in it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mobile is getting while using Microphone is not that good

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Used iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used is the way to go. Totally refurbished and works great

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There wasn’t any flaws with the phone and shipping was amazing. Pricing also wasn’t that bad either. Only flaw was you had to update it as soon as you turn it on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product !!! Had good luck in purchasing this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item and looking forward to many good years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and looking forward to many good years.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone has 2 little white dots not eh screen when the screen is off or the background is black

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Purchase was seamless. I purchased online and picked up at the curb. However, my device only worked for 8 months for my refurbished phone. The iPhone 11 is not accepting updates. When I called Apple support and went through various self help steps with a Senior Tech. He referred me to Best Buy. While there I was getting the same error message I was getting at home when connecting to Itunes for IOS updates. I was not offered any other options before leaving with a 8 month old IPhone 11Pro

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PHONE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed, this product is very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, also a fast & easy checkout!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Costumer service experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make me pay 50$ to return the product that’s so disappointing

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    DON’T BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked for three weeks and then stopped charging and does not turn on. Tried to return at store and wasn’t accepted because return policy is 15 days. Now I have a $350 brick!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Contact info

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied w/iPhone 11 BUT had a problem w/info transfers. My current contacts were not transferred accurately . I had to re-do all contacts!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Phone was in bad shape.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery was in very bad shape operating at 71% capacity. Phone speaker did not work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a battery life of 72 I don’t recommend I buy it for 350 dls

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Speaker stopped working after 1 week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for Christmas just a week or two ago and this speaker is now not working

    No, I would not recommend this to a friend