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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,040 reviews
  • Rated 5 out of 5 stars

    i love ittt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great, like a brand new phone and the battery lasted longer than expected when i picked it up !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was damaged and paint was super chipped. Poor quality overall.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls sound terrible . People cant hear me on the other end… very terrible quality how did this phone pass inspection

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    REFURBISHED means it doesn't work. Beware.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been trying everything I can for a month now to get service to work on this phone and it just doesn't. Took it to the service carrier twice, talked to Apple, now I'm stuck with a piece of garbage that doesn't work and I'm out hundreds of dollars. Don't do it!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPHONE 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume on refurbished was too low took to Geek

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Have Best Buy Make Sure It Works Before You Leave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, the one I brought at Best Buy was defective. I brought it home. I charged it, but no charge light came on. After 1 & 1/2hrs, still didn't turn on. I took it back to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied Purchas

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished but still defective. Microphone doesn’t work properly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    my new phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good and nice iphone working fine at this time i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works well, wouldn’t expect anything less. Recommend to purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren't good and especially if you don't have insurance to replace your phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!!!!!! Its defective iphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst iphone ever. Doesnt even work. I bought it as a gift to take overseas and then when i get there a month later, and doesnt even work. Am sooooo upset and best buy says i cant even return it or get it exchange. I felt sooooo cheated!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items came defective and they ran a diagnostic on it but nothing showed wrong. Overheats and shuts off. Didn’t get refund or exchange. HORRIBLE EXPERIENCE

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone quality it works fine battery not bad at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Speakers defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom. The speakers are defective/ sound like the phone is in a tin can. I would think this would not have passed Best Buy QC. I am worried what else is wrong with the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone was not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone did not work during calls. The voice was not passing through. Caller on other end could not be heard. I will return this phone and purchase on Amazon instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was dirty and cracked. Was a waste of time to buy the phone. They did take care of the return process which was good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no warrany

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lost my phone on firdt day didnt have no insurance

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not unlocked it was set to a carrier!!!!! Did not work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never get item can’t review the

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never get item my item was misplaced are was delivered to some one else and best refused a replacement are anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't get a used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone didn't work. No one could hear when I make a call. The whole point of a phone.

    No, I would not recommend this to a friend