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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.4 out of 5 stars with 1040 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent overall performance and condition of the Pre-Owned Excellent iPhone 11 64GB (Unlocked), along with its camera quality, price, and ease of use. Some customers have reported concerns regarding battery life and screen issues. However, many are happy with the phone's speed and find it suitable, especially as a first phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,040 reviews
  • Rated 3 out of 5 stars

    Too Big, Too Heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and too heavy. Doesn't fit in a woman's front pants pocket, and if put in the back pocket, weighs down the garment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pre-Owned iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone heats up when charging. I was trilled at first to find an affordable price, but o my I'm suffering the consequences.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good to buy refurbished phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was not as good as I had hoped. It appears to be quite old, and the back frame is scratched.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pre-own has way deeper wear and tare. It was more than cosmetic scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misrepresented

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a 128gb and was given a 64gb whilst paying the price for a 128gb phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy Beware!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nightmare! The e-sim was broken / no way to tell until you go to connect.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hate iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone didnt function properly from the minute i bought it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No cox plastic case was cracked phone covered in scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dosent work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dosent work the phone do sent turn on and nothing black screan

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sent defective item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received defective item for $500 and can’t not return

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    I phone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was extremely scratched. I was told when purchasing it wouldn't have damaged to the screen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating while using the iPhone, Came in good condition and worked like any iPhone would. There was a few mid colorings in the camera rings but it’s all good and there wasn’t any scracthes or dents anywhere. Great phone, one problem was I got the early shipping option so it came on dec 31 but it didn’t and it just came on January 2. But we good. It’s just the battery that drains too fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Used phone not recommended to everyone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad phone and I will never recommend anyone to buy this phone , this is already opened phone and if you are returning so it is charging 45 restocking fee which is not acceptable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and good price. My daughter needed a phone in a hurry. We ordered the phone online, she picked it up and now she can call us anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Affordable and in GREAT condition!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get my son a new phone but didn’t want to pay and arm and a leg for it, so I decided to go this route and purchase a slightly used phone. I was nervous it would come to me badly scratched or with some other type of issue but the phone was practically new, just a couple of minor scratches on the back of the phone that you wouldn’t even notice if you didn’t look VERY closely!! The screen is perfect, and all of the functions are perfect! I’m so pleased with this purchase. Thank you!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone freezes on language setup screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone freezes on the language setup screen. I had to return this. When i was returning i heard another customer had the same problem with this phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Overall performance

    Rated 5 out of 5 stars

    Everything as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was clean, in good condition, works perfectly and was everything advertised!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 11

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition. Worked as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a used phone this phone looks brand new! The battery life is at 95% which i think is not bad for a phone that is as old as this one is. I know that a lot of people like to have the new HighTech stuff but this phone works just fine for me and my needs!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In awesome condition ‘ works just like new . My niece will love it .

    I would recommend this to a friend