Customer Ratings & Reviews

phone works great, and still has 94% battery life!

I like them they good and price was very good too .

I am very pleased with this pre-owned reconditioned IPhone 1 which I purchased after I lost my phone. The price was right, and the service was great. I added a screen saver which Best Buy installed and purchased a pink protector so hopefully I wouldn’t lose it.

Got phone for my son and it’s been working good since purchased

Good quality, I would not say excellent condition, the screen shows some minor screen scratches.

It had a 89% battery life and was in good condition. There were minor scratches, but barely noticeable. Works great!

I bought this for my husband in December 2023 and it's still working perfectly!

Still enjoying my Apple phone. I have used this for awhile and still looks great

I am tired of paying too much money for NEW any smartphone. I've never owned anything used and always paid a full price for the cellphone. This time around, I decided to give a pre-owned phone a try and hope for the best. Even though the rating on the site scared me at first, then I decided to by this iPhone 11 just for a change. I couldn't be happier for the price I paid for used phone. I do recommend anyone to try it out before you buy another new smartphone.

Great phone! I’m not the type of guy that needs a brand new electronic, so I typically purchase refurbished phones from Best Buy. I’ve done it twice. First, the iPhone X, then an iPhone 11. The first one malfunctioned due to dropping it several times, not because of any technical error. I recommend that if you’re on the frugal side like me, or cannot afford a new phone and need to make the best of it, Best Buy is reliable in providing good quality refurbished iPhones.

Refurbished I phone 11, was somewhat disappointed battery life was down to 83%. Would not replace battery till under 80%.

Quite an improvement. Marco was terrific in explaining and his extensive help on making more productive and easier to use for me. A great example of a 5 star employee!!

Works amazing, im perfect condition, overall couldnt be happier with the apple iphone. I love it!

Phone was in great condition and i was able to receive it quickly

I have always been skeptical about purchasing a refurbished cell phone. However, my certified purchase from Best Buy was perfect. The phone was in excellent condition, works very good and I am extremely happy with my purchase. Best Buy has some awesome phone deals and I highly recommend checking the options.

Very fair price for a phone. Better than the prices apple is selling you directly for a new one. No problems whats so ever, feels brand new!

First time buying a phone, it’s been working great! Delivered on time. Quality is great!!

There is literally no indication this isn’t a brand new phone. Fantastic quality and everything I could want from a previously used purchase.

Works well as if it was brand new reasonable price

Guess what you get paid for is true. Price was good. Phone screen had few scratches. Battery life wasnt great either. Never buying preowned phone from Best Buy again.