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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 863 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the good condition, reasonable price, and easy setup of the pre-owned iPhone 11. They appreciate the quality of the camera and the lack of scratches on the device. However, some customers have expressed concerns about the battery life and the size of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 863 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    GREAT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from the iPhone 6s I’ve had for several years! Packaged great and arrived on the date estimated. Phone arrived in perfect condition, no blemishes, scratches on the screen, or bumps/ cracks! The battery life is amazing lasts me about 2 full days before having to fully charge again! Compared to my iPhone 6s that I had to charge almost every 6 hours or less! I waited a bit to do the review to write a fully honest review and help out anyone that could use it, so hopefully I was able to impact your decision in some way! A great upgrade! Although this phone is pre-owned it feels as if I’m the original order hahaha I love this phone and I will definitely be buying from here again in a couple of years lol!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Good condition

    Rated 5 out of 5 stars

    Replacement IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my grandson. They had the item in stock it was in pristine condition and was easy enough to activate. Great shopping experience and great price

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, No issues, Price

    Rated 3 out of 5 stars

    Iphone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone and at its price still runs good and no problems

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Overall Good Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good deal for the price, bought it for $305, no visible scratches or damage. Reviews had me a little on edge about purchasing but honestly a great deal. Battery health is still at 100% Doesn’t lag or anything. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a year since I bought this phone and it’s working great I love it so much. Everything is working fine and I love it. You should 100% get this phone. It is excellent literally brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, No scratches

    Rated 5 out of 5 stars

    Birthday gift for tween

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter's birthday. She absolutely loved it. Not a single scratch, very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is overall good for a good price I had it for 4 years now and it’s still works. It came with a little bit of scratches on it but it was not a big deal. But when I dropped it on the floor once the flashlight and back camera stopped working, the back camera only workers on 0.5.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Good condition

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, way more than what I expected, the screen was a bit sctrached but it didn’t affect the phone at all, the battery life was 100%, like brand new, the set up was easy, everything works so well I have no complaints at the moment.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    IPHONE 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not the latest, but still a very good alternative. It delivers superb camera, fast performance and excellent battery life, making it the iPhone to buy for many people, especially after Apple cut the price once again.The cameras are very good, thanks to an ultra-wide lens and a Night mode for better low-light performance.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Review of iPhone 11 refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition works fine besides the scratches on the screen there is no other issues or problems with this iPhone battery would likely have to get changed soon.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Well with the used / refurbished purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my daughter and it works very well. It was worth to buy it used and the battery is still goin g strong

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, Price

    Rated 4 out of 5 stars

    iPhone 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item for the current price. Easy web order online.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    excellent condition

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition I got it for my dad phone he broke his phone and the worker helped me alot and found us the right phone !!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Good condition

    Rated 5 out of 5 stars

    Good for lil kids

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition phones, got it for my twins as Christmas present, easy for them to work

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    I recommend

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, came in in good condition, but the battery health percentage was under 80% I do recommend for any other buyers

    I would recommend this to a friend
  • Pros mentioned:
    Good condition, No scratches

    Rated 5 out of 5 stars

    Veneranda

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality,overall works perfect,camera good Quality,no scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Iphone 11 Recommendation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am tired of paying too much money for NEW any smartphone. I've never owned anything used and always paid a full price for the cellphone. This time around, I decided to give a pre-owned phone a try and hope for the best. Even though the rating on the site scared me at first, then I decided to by this iPhone 11 just for a change. I couldn't be happier for the price I paid for used phone. I do recommend anyone to try it out before you buy another new smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and great service. Best Buy is the greatest store in the world. Literally makes all me dreams come true

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Still awesome phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are still awesome. Get a refurb and love them again. Perfect for teens with all the features without the large hole in your pocket

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice phone in excellent condition for my grandson.

    I would recommend this to a friend
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