Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.1 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the excellent condition and impressive camera quality of the pre-owned iPhone 11 Pro. Many also appreciate its performance and the affordable price point. However, some customers reported concerns about the battery life, noting that it may not last a full day and could degrade quickly. A few also mentioned the phone's size being smaller than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 144 reviews
  • Rated 5 out of 5 stars

    Used Iphone 11 pro 256GB

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to find a phone for this cheap and of this quality. It arrived very quickly, and in amazing condition. I have been using it for a few months now and I have not run into any problems so far. The battery is in good condition, the phone never lags or crashes, and it never overheats. I highly recommend buying this phone. It was also super easy to switch my SIM card and phone number, since there is no carrier lock. Everything else is in incredible condition, like the camera and screen.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Apple I phone 11 pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks just like it was new also great value

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came and is in really good condition. I Will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 11 pro unlocked

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good does everything i need sound good quality greatest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Very satisfied! Looking forward to future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone review

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 iPhone 14s for a great price no issues great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was delivered quick and arrived as described. Happy with my purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone 11pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone that I buy was not good my grand daughter don’t like my gift because the phone was getting hot very quick and battery power was very quick to lose

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came broke in the back and it’s overheating I need a new phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Flare screen display

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone has a flare screen display, must be replaced with a bad screen display

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely loves this phone. I purchased an open box and it is in great condition. My only issue has nothing to do with the phone itself. I was not informed that once you purchase a pre-owned Iphone outside of Apple your are unable to purchase Applecare+. I recommend this phone to others.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    iphone 11

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the iPhone 11 pro..it worked great. It has large amount of space for all my photos and games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 11 Pro review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro is a powerful and reliable smartphone that still holds up impressively today. Its sleek design and compact size make it comfortable to use, and the Super Retina XDR display delivers rich colors and sharp detail — perfect for streaming, gaming, or editing photos. The triple-camera system is a standout feature. The ultra-wide, wide, and telephoto lenses let you capture high-quality photos in almost any setting, and Night Mode is surprisingly good at bringing out detail in low light. Performance-wise, the A13 Bionic chip keeps everything running fast and smooth, and the battery easily lasts all day. Even though newer models exist, the iPhone 11 Pro remains a solid choice for anyone who wants a premium phone experience without paying top dollar.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well so far and arrived in same condition as pictured.I have only owned it for three days though. SOS is appearing more often yet not sure it has to do with the phone itself or not. It also took a time or two to start charging once plugged into the charging cord sent with it. Overall I am happy with my purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Value for a Premium Device

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the pre-owned iPhone 11 Pro (256GB, Unlocked, Gold), and I’m extremely satisfied with my experience! Despite being pre-owned, the phone arrived in excellent condition, with minimal signs of wear and fully functional hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium build & display

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro features a 5.8″ “Super Retina XDR” OLED display with a resolution of 2436 × 1125 at ~458 ppi, HDR support, wide-colour gamut and True Tone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter, since she loves Apple products. It has worked fine for her. The pictures and sound clarity of the phone is good. It easily connects to her earbuds.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Average

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this phone for 7 days now and I already have problems. This is my first iphone so I decided to buy it pre-owned. The phone freezes The battery life doesn't last long. I did a 7 hour shift at work and by the time I was getting off the battery was low. Its a pre-owned phone after all so i guess I would have some issues. Would return but i live outside of the United States, " I'll just have to roll with the punches". I will definitely do better next time

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Price

    Rated 5 out of 5 stars

    Excellent choice!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for a good price, nice collor and great value

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I phone works well , no scratches, fast delivery..

    I would recommend this to a friend