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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.1 out of 5 stars with 144 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the excellent condition and impressive camera quality of the pre-owned iPhone 11 Pro. Many also appreciate its performance and the affordable price point. However, some customers reported concerns about the battery life, noting that it may not last a full day and could degrade quickly. A few also mentioned the phone's size being smaller than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 144 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, it works like new and the condition is great too

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love my iPhone!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased almost a year ago. No issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    IPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone good price recommended for everyone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in excellent condition work and functions properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jill

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It’s in great shape and the camera is awesome!! Also it shipped for free and received it very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable, fast processor, sleek and was a great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second Purchase - Again Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got a refurbished before and worked out great. So this is the second purchase and again works just fine and not one issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Shipped item fast and safe. Well, it’s Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Iphone 11

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Iphone Good quality Camera is the best !

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived in like new condition. As advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice back-up phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item just as described. Just needed a battery replacement and now the battery lasts a good while.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    I DONT RECOMMEND USED/ REFURBISHED PRODUCTS FROM B

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery charge only 80% and last 3 hours only. I purchased to give my to my sister birthday, but it was a deception, I have to buy other ones. I thought the problem could be the battery, I replaced and it was not the problem. Looks like a software issue. Very disappointing with Best Buy for offering something before checking the product’s functionality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my son as a new phone. Great picture quality and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase EVER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my aunt from Mexico tear up it brought out family closer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek.. Smooth.. My baby cousin couldn’t be happier with this purchase. It literally looked new.. I mean, you wouldn’t be a able to tell the difference. Absolute value for money!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Unfair product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad experience with the phone battery only last for 30mns with full charge and the phone got so hot I can't even hold it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 one came broken. They did return in store which was very easy to do but now I need to order another and hope it works.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has an old overhead battery in it, not cool

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The first iPhone I bought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the features, the pictures and the technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11 Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a family member and its working great. Haven't received a complaint yet so money well spent.

    I would recommend this to a friend
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