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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.2 out of 5 stars with 272 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the good condition, price, battery life, camera, and size of the Pre-Owned iPhone 11 Pro 64GB (Unlocked). They appreciate that the phone is in good working condition and looks as described. Customers also find the price to be reasonable and appreciate the phone's long battery life, excellent camera, and convenient size. However, a few customers have mentioned that their phones arrived with scratches and some feel that the phone is a bit expensive compared to Android phones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 272 reviews
  • Pros mentioned:
    Battery life, Condition
    Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    I hit the jackpot with this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this phone. I was very skeptical buying pre-owned, however, I feel like I hit the jackpot with this phone! Aside from some, scratching on the screen, which you can only see in direct light, this phone looks and works just like it was brand new. Absolutely no scratching on the back. The battery life is at 89% battery health. Everything is fully functional and works perfectly. Like I said, I feel like I hit the jackpot! Absolutely nothing to be upset about with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Condition

    Rated 5 out of 5 stars

    For pre-owned phones go to Best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 pro max came in a great condition. The setup was very easy, the camera was good, no scratches, the battery is good and the phone looks like new. When it was delivered the battery was 0% I was worried. After changing it to 100% it took almost a week before the second charge. I bought it for my daughter and she is very happy and loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Functionality

    Rated 5 out of 5 stars

    My daughter loves her new Iphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a puechase for my daughter. Packaging was torn and the phone container was cracked. The phone was in goid condition. The phone works good. It came with no charge.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Where do they find these mint phones? Seriously

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never gotten an iPhone refurbished,especially not one from a few generations back. I expected to see minor wear marks, even if very well inspected. From a careful owner. What I got was a 4 year old model that if it had come sealed in the Apple box I would have thought was brand new. It made me realize these have gotten so good generationa over generation improvement are not trivial but effectively difficult to notice. I have owned every model year except the original (owner since iPhone 3GS which really was “ Twice as fast, for half the price.” The slogan at the time. I downgraded to this from an iPhone pro max 14 and honestly, I’m not missing much phone wise and have 500 bucks. That said, I’ll probably upgrade after the surprising experiment next year.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 11 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was expecting my sister was so happy she loved it. Nothing is wrong with it at all, it looks just like the pictures

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! using the phone to type in this review now so that should say something

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iphone 11 pro review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for christmas! It’s really nice and i love the quality. I’ve had it for 4 months now and it’s been great!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! First time buying a refurbished phone, so we’re pleased that this phone was very good!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Best Buy Employee

    Rated 5 out of 5 stars

    Apples iPhone 11 rocks!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple, iPhone 11 it’s a fabulous product can’t complain about it recently, picked this up as a business phone preowned but still an amazing products

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and beautiful good changer and good battery

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pre-Owned iPhone 11 Pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this iPhone 11 Pro for my wife. She loves it works great like a brand new phone. The iPhone pro 11 was excellent condition. No scratches no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works Well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked very well for me. Like new condition, 98% battery life. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an 11 and Best Buy is the only one with one for a decent price. I love it so far, no issues :)

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I phone 11 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone so far no issues no scratches. My mom is happy with her gift!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Pro review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this purchase I still have this phone and it works very well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Damage product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone was cracked on the back by the camera and had a couple of dents. Speakers sounded like static. Description did not describe these defects

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Great Camera, but not 5g

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. I love all Apple products. It has a great camera but it is only 4g so it’s a bit slower then the 12 I just had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard problems and carrier problems

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This I phone is fack that’s why it showing no imei number and the error message

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Late and damaged delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item delivered two days late, package was open and one side of hard cover was broken.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Condition

    Rated 5 out of 5 stars

    Take My Money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone about 2 weeks ago. Let me just say it's in really good condition. It does have a few scratches around the corners of the phone, and tiny scratches on the screen, but nothing that is terribly noticeable. The camera's work and look amazing. The speakers work well, and I can hear crystal clear when on the phone with someone. All the buttons work, I can't find a big flaw that would alter my rating in anyway. I would suggest for someone who isn't looking for mint condition phones to get this. I had an Iphone X and finally convinced myself to upgrade, I couldn't be more happier. With the price as well.....yeah it's a 5 star! (Not to mention the battery last 8 hours from 8a-4p of me working and when I get home last me all day of scrolling on tiktok until 10pm for bed and that's when I plug it up.)

    I would recommend this to a friend