Customers praise the excellent condition, impressive camera quality, and long battery life of the pre-owned iPhone 11 Pro. Many appreciate its functionality and find it easy to use, while also noting the attractive price point. Some buyers mentioned minor scratches on the screen, a common issue with pre-owned devices. Overall, the positive feedback on performance and condition outweighs the relatively few negative comments.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 273 reviews
Pros mentioned:
Battery life, Condition
Cons mentioned:
Screen
Rated 5 out of 5 stars
I hit the jackpot with this phone
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m very happy with this phone.
I was very skeptical buying pre-owned, however, I feel like I hit the jackpot with this phone!
Aside from some, scratching on the screen, which you can only see in direct light, this phone looks and works just like it was brand new. Absolutely no scratching on the back. The battery life is at 89% battery health. Everything is fully functional and works perfectly.
Like I said, I feel like I hit the jackpot! Absolutely nothing to be upset about with this phone.
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Battery life, Camera quality, Condition
Rated 5 out of 5 stars
For pre-owned phones go to Best buy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The iPhone 11 pro max came in a great condition. The setup was very easy, the camera was good, no scratches, the battery is good and the phone looks like new. When it was delivered the battery was 0% I was worried. After changing it to 100% it took almost a week before the second charge. I bought it for my daughter and she is very happy and loving it.
This review is from Apple - Pre-Owned Excellent iPhone 11 Pro 64GB (Unlocked) - Midnight Green
I would recommend this to a friend
Pros mentioned:
Condition, Functionality
Rated 5 out of 5 stars
My daughter loves her new Iphone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was a puechase for my daughter. Packaging was torn and the phone container was cracked. The phone was in goid condition. The phone works good. It came with no charge.
I would recommend this to a friend
Pros mentioned:
Camera quality
Rated 5 out of 5 stars
Where do they find these mint phones? Seriously
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had never gotten an iPhone refurbished,especially not one from a few generations back. I expected to see minor wear marks, even if very well inspected. From a careful owner. What I got was a 4 year old model that if it had come sealed in the Apple box I would have thought was brand new.
It made me realize these have gotten so good generationa over generation improvement are not trivial but effectively difficult to notice. I have owned every model year except the original (owner since iPhone 3GS which really was “ Twice as fast, for half the price.” The slogan at the time.
I downgraded to this from an iPhone pro max 14 and honestly, I’m not missing much phone wise and have 500 bucks. That said, I’ll probably upgrade after the surprising experiment next year.
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Rated 3 out of 5 stars
Durable
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The phone had light scratches. The screen function were great. But I did notice right away after connecting it. People could not hear me on calls clearly. I can’t put it on speaker because they say it’s too staticky. Other than that the phone is pretty durable. I e dropped it many times it has plenty of damage but the screen still works
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
iPhone 11 Pro
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Exactly what I was expecting my sister was so happy she loved it. Nothing is wrong with it at all, it looks just like the pictures
This review is from Apple - Pre-Owned Excellent iPhone 11 Pro 64GB (Unlocked) - Midnight Green
I would recommend this to a friend
Pros mentioned:
Camera quality
Rated 5 out of 5 stars
iphone 11 pro review
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got it for christmas! It’s really nice and i love the quality. I’ve had it for 4 months now and it’s been great!
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Functionality
Rated 5 out of 5 stars
Amazing!
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really good! using the phone to type in this review now so that should say something
This review is from Apple - Pre-Owned Excellent iPhone 11 Pro 64GB (Unlocked) - Midnight Green
I would recommend this to a friend
Pros mentioned:
Condition
Rated 4 out of 5 stars
iPhone 11 pro
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very happy with this purchase! First time buying a refurbished phone, so we’re pleased that this phone was very good!
This review is from Apple - Pre-Owned Excellent iPhone 11 Pro 64GB (Unlocked) - Midnight Green
I would recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
Apples iPhone 11 rocks!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Apple, iPhone 11 it’s a fabulous product can’t complain about it recently, picked this up as a business phone preowned but still an amazing products
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Good phone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good and beautiful good changer and good battery
I would recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
Pre-Owned iPhone 11 Pro
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I Bought this iPhone 11 Pro for my wife. She loves it works great like a brand new phone. The iPhone pro 11 was excellent condition. No scratches no damage.
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Works Well
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has worked very well for me. Like new condition, 98% battery life. No complaints!
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Price
Rated 5 out of 5 stars
Great purchase
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wanted an 11 and Best Buy is the only one with one for a decent price. I love it so far, no issues :)
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Pros mentioned:
Condition
Rated 5 out of 5 stars
I phone 11 pro
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good phone so far no issues no scratches. My mom is happy with her gift!
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Rated 5 out of 5 stars
iPhone 11 Pro review
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this purchase I still have this phone and it works very well
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
I would recommend this to a friend
Rated 2 out of 5 stars
Damage product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
the phone was cracked on the back by the camera and had a couple of dents. Speakers sounded like static.
Description did not describe these defects
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
No, I would not recommend this to a friend
Pros mentioned:
Camera quality
Rated 3 out of 5 stars
Great Camera, but not 5g
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Decent phone. I love all Apple products. It has a great camera but it is only 4g so it’s a bit slower then the 12 I just had.
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Motherboard problems and carrier problems
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This I phone is fack that’s why it showing no imei number and the error message
This review is from Apple - Pre-Owned iPhone 11 Pro 64GB (Unlocked) - Space Gray
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Late and damaged delivery
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The item delivered two days late, package was open and one side of hard cover was broken.