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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.2 out of 5 stars with 110 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers commend the excellent condition and impressive camera quality of the pre-owned iPhone 11 Pro Max 256GB. Many also appreciate the ample storage capacity offered by the 256GB model. However, some customers reported experiencing issues with battery life, noting that it may not last as long as expected. The phone's overall value proposition seems positive, despite the battery concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 110 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality and fits perfect , on iphone 14 pro max

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best purchase!! It looked like a brand new phone, it didn't had any scratches. It was definitely worth it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad speaker/ sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone in the mail & everything was great.. until I played music. The speaker was trash. I don’t think they tested that out before putting it up for sale.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DAMAGE ITEM SOLD TO ME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the phone and it didn’t have a good cellphone signal. I took it to apple Store and the phone was defective and I returned to Best Buy and they would not help me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I end up returning the phone multiple scraping in the fron screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SPACE GRAY IPHONE 11 PRO MAX 256gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT PURCHASE FROM BEST BUY . I placed my order on 12/18/2023 … it was suppose to be delivered 12/22/2023 , ups shows delivered Best Buy show delayed. They declined my refund or reshipment . And told me I needed to contact local police department . They also told me my billing name and shipping name was different … I literally got robbed & lost $565 sad ash …. I’ll never purchase from Best Buy again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Super phone and super easy to setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, have to get use to not having a button and the must larger than my iPhone 6. the transfer of data was FANTASTIC and easy. just laid the 6 next to the 11 performed a couple clicks... and B-BAM the new iPhone was ready.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Pre-Owned Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this phone only lasted 6 months before it stopped working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    came scratched up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was scratched, aside from that the speaker works here and there fully battery life is good tho

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 11 Pro Mac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera not good. When take picture I see shadow and hang up lot

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No thank you

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy a poorly reconstructed reburshied iphone again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad iphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working right now . I got to use with speaker and everyone can hear when Im talking

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend buying used phones. You take the risk of getting a scratched screen! Like me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stupid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my money and time,quality is not good......

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Storage

    Rated 5 out of 5 stars

    iPhone 11 256GB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works flawlessly, no scratches or issues. It’s a great color and the price for the storage is affordable in my opinion. Recommended 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Preowned iPhone 11 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 Pro Max is a nice size, easy to hold and slides easily into your pocket. The design is beautiful and the screen and camera quality is wonderful! The sound quality is clear and crisp. My only complaint is that due to it being preowned, the battery life isn’t the best.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Rating

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works good as new and had no glitches scratches or dents.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Nothjng

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothingokvghbgjhh carriage inn cousins vicious zoo

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 11 Pro max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, it was in excellent condition for a used device.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like new but the battery health is at 77% still it works like new and no scratches

    I would recommend this to a friend
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