Memorial Day SaleEnds 5/26. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 4.1 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.1 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers value the good condition and affordability of the Pre-Owned iPhone 11 Pro Max 64GB (Unlocked). They appreciate that the phone is in good working condition and that it comes at a reasonable price. However, some customers have concerns about the battery life and screen quality of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Shiny as brand new

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy has more options compared to Amazon in regards to pre-used unlocked iPhones. I ordered unlocked iPhone 12 from Amazon as a gift but was in terrible condition. So I returned that and got this from Bestbuy. It looks and feels like brand new. Not a single scratch or chip. I am very satisfied and confident to present as a gift to my relative.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    iPhone 11 Pro max

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is perfect, the color waoh. Though the memory is 64, I had to increase by buying more from iCloud. Now I got all the applications I wanted.It works great

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Feels brand new

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as described and worked like brand new I’ve been having it for about 5 months now and still work like new

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Buy it ASAP!! No regrets

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am highly recommending this phone and this product from Best Buy. It wasn’t that expensive and my boy was able to enjoy all his apps from his previous phone. The camera is excellent and the phone is just awesome. No hassles for now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on getting a used phone and seen some of the negative reviews but I took a chance. I was shocked to see it looked brand new. Loved everything about it. The only downfall is that when I receive a call it rings loud once and automatically gets really low. I checked all settings and it still does it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Amazing phone !

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was a little anxious purchasing a phone online, i don’t regret this purchase whatsoever. It works amazingly, no scratches, no cracks, etc. The battery life was 83 but you get what you pay for, i can always replace battery. Camera quality is great and everything else about this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Performance

    Rated 5 out of 5 stars

    I Phone 11 pro max

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Phone 11 Pro Max / great phone for the money / like new / all good

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Love the phone BUT

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my purchase it’s the phone i wanted but I realized the ear speaker (is a bit distorted)and the left speaker on the bottom is completely out. Not a huge problem now because i don’t use my phone to my ear often but … still. Other than that the phone is exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent and super fast shiping and the price is no were to be better then that

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Green with envy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget phone. Works great;good camera nice color.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this item it's like it was new from the Apple store I would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this iPhone to someone.everything good

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Very good price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone I like price was good Y highly recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and nice price.Giving as a gift.Nice phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iphone

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice phone, still in use currently and serving it maximum purpose,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Pro Max

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, I’ve always wanted a phone that operates fast and this is the perfect one, I do recommend purchasing this 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11pro MAX

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, will always buy from the best! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Discount iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Glad we made the purchase Xmas gift for my teen son.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is in good condition and works great. I gifted it to my in law.

    I would recommend this to a friend