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Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 4.2 out of 5 stars with 58 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the good condition and affordability of the Pre-Owned iPhone 11 Pro Max 64GB (Unlocked). They appreciate that the phone is in good working condition and that it comes at a reasonable price. However, some customers have concerns about the battery life and screen quality of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 58 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Shiny as brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy has more options compared to Amazon in regards to pre-used unlocked iPhones. I ordered unlocked iPhone 12 from Amazon as a gift but was in terrible condition. So I returned that and got this from Bestbuy. It looks and feels like brand new. Not a single scratch or chip. I am very satisfied and confident to present as a gift to my relative.

    I would recommend this to a friend
  • Pros mentioned:
    No scratches
    Cons mentioned:
    Battery

    Rated 4 out of 5 stars

    Amazing phone !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was a little anxious purchasing a phone online, i don’t regret this purchase whatsoever. It works amazingly, no scratches, no cracks, etc. The battery life was 83 but you get what you pay for, i can always replace battery. Camera quality is great and everything else about this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent and super fast shiping and the price is no were to be better then that

    I would recommend this to a friend
  • Pros mentioned:
    Affordable, Good condition

    Rated 5 out of 5 stars

    Buy it ASAP!! No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am highly recommending this phone and this product from Best Buy. It wasn’t that expensive and my boy was able to enjoy all his apps from his previous phone. The camera is excellent and the phone is just awesome. No hassles for now.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Feels brand new

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as described and worked like brand new I’ve been having it for about 5 months now and still work like new

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    iPhone 11pro MAX

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, will always buy from the best! Thank you!

    I would recommend this to a friend
  • Cons mentioned:
    Bottom speaker

    Rated 4 out of 5 stars

    Love the phone BUT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my purchase it’s the phone i wanted but I realized the ear speaker (is a bit distorted)and the left speaker on the bottom is completely out. Not a huge problem now because i don’t use my phone to my ear often but … still. Other than that the phone is exceptional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on getting a used phone and seen some of the negative reviews but I took a chance. I was shocked to see it looked brand new. Loved everything about it. The only downfall is that when I receive a call it rings loud once and automatically gets really low. I checked all settings and it still does it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Pro max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is perfect, the color waoh. Though the memory is 64, I had to increase by buying more from iCloud. Now I got all the applications I wanted.It works great

    I would recommend this to a friend
  • Pros mentioned:
    New

    Rated 4 out of 5 stars

    Susan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had this phone for three months yet. Not even two weeks yet, but so far, so good. I’ll let you know more at a much later date.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Iphone 15 pro max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a really good price im super happy with this purchase my son loves it ! And i was able to pick it up the same day

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great .. looks brand new.. keeps its charge for a long time..

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    I love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this item it's like it was new from the Apple store I would buy it again

    I would recommend this to a friend
  • Cons mentioned:
    Delayed

    Rated 4 out of 5 stars

    Good product for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delayed but came. Slight scratches on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this iPhone to someone.everything good

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    Great quality! Looks brand new

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy offers affordable and reliable used electronics!

    I would recommend this to a friend
  • Cons mentioned:
    Age, Battery

    Rated 1 out of 5 stars

    Iphone 11 plus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a used iPhone with 80% battery which is a percentage of battery change it does not have an active Apple warranty it is an old phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    iphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice phone, still in use currently and serving it maximum purpose,

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    Very good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone I like price was good Y highly recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    amazing price!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after doing research about this specific product, I was expecting to spend 700$ but was pleasantly surprised when I only saw it for 560$.

    I would recommend this to a friend
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