Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$329.99

Customer reviews

Rating 4.4 out of 5 stars with 241 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and overall performance of the pre-owned iPhone 12, along with its functionality, attractive price, and impressive camera quality. Some customers have noted that the battery life isn't the best, and a few have mentioned the presence of scratches. Overall, the phone is well-received for its positive attributes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 241 reviews
  • Rated 5 out of 5 stars

    Love

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snjsjsbsnjxhsjdbjdbsjdbjdvdbdhhxnsndjdbvsjdbsnsjbdnsbdjnfbsjxbdbbcbsp

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase. Too many issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has more than one main issue. Ear speaker doesn’t work, it glitches and shuts off a lot

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    tottaly worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product had minimal details, none in the screen. It works perfectly and was in better shape than I expected, I am very happy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12 review.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the Sage green color. The condition of the phone is amazing. In came in a bubble mailer and phone box a little bit squished. However the phone came no damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New iphone12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! No problems switching everything over to new phone. Happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished Iphone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered it and received it within a week, no issues with it. Good condition and no marks.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Red IPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but the battery pourcentage was too low

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The good iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work, good phone for work or personal use

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all this was a really good phone I’m glad I took the risk in buying a pre-used phone!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente purchase my son loves his new phone highly recomended

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition. Phone looked just like new. Very satisfied with purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tell her

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone and good service thank you Best Buy love my phone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Poor Packaging

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came I ruff looking packing, so for the battery life is not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Refurbished… unusable for $400

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointing purchase. Purchased for a teen. Returned it within a few days after 2 trips to the T-mobile store (5 hours of my weekend lost) and another 30 minutes with the Best Buy Geek Squad. No one was able to get the phone to stop flipping nonstop from SOS to 5G. Unable to make voice calls. It should never have been listed as “refurbished”.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far i would buy again it was a gift........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the IPhone 12 as a gift for my sister...she loves it. She's enjoying her new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewing product survey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good like new , my son and daughter are happy I bought 2 items

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Looks like new!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was excellent and the order delivered all the expected items and accessories.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iphone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iphone was not good. Someone else's name came up on the phone so it had not reset. Also it did not have full charge capacity.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and $

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume too low to be useful Item was returned for refund

    No, I would not recommend this to a friend