Customer Ratings & Reviews

The speaker is poor and the phone audio will not work and cut out. The battery is also at 82% maximum capacity

Exceeded all my expectations. Gave as a gift to someone who will put it's capabilities to good use.

I am very surprised the i phone arrived like brand new! came with charger and is working perfectly!

Its a good phone my daughter loves it she says it's a great phone

Charging port is sporadic. I get it I bought a refurbished phone.

I was helped by a longtime Lady associate,who was most patient & knowledgeable,made for a most pleasant experience

I like so much works like new but with cheaper price

The phone dies within a few hours, doesn’t hold a charge at all. I’m regretting getting this phone now I’m stuck with it. It freezes randomly also and I’ll have to restart it

My daughter has had this phone for a year. Today is Christmas morning & she woke up to her phone on a greenish/yellow screen. How convenient as soon as her warranty runs out her phone messes up. Will never purchase another pre owned or refurbished phone from Best Buy.

We are Apple people, but we did not realize the was a refurbished phone. I do not normally mind a refurbished product because they come with the same warranty as new. But was looking for new on this particular product. We ended up returning it before we opened it

Speaker was busted. I had to trade my gf old phone as well too and it ended up being a bad gift. I just traded the phone from Best Buy to the Apple Store and just bought her a new one. Lost $300 in the process, and I didn’t get any compensation.

I recently purchased this iPhone 12 256 GB and have been thoroughly impressed with its performance and features.

The refurbing obviously didn’t work and wasn’t tested before it was sold. No refunds after 10 days and it was a Christmas gift so it was not even activated by then. No help in store. They want to charge almost $300 to fix the broken phone they sold to me.

I'm just purchased this phone and the camera is not working properly.

I received a perfect device, there are no scratches, the battery is great.

Great product, wife very happy with this phone. Great performance and aesthetics. A home run

The sound on the phone was static and not clear. As I pushed the name of my contact to call the phone started FaceTiming 2 different numbers, one of which was a telemarketer. Misdialing numbers and unclear voices. The phone itself was damaged. It had scratches.

I am not satisfied with these phone the battery is very bad

Working great for my daughters! Great look and working properly.

Great item good quality I highly recommend it to anyone