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Customer Ratings & Reviews

$279.99

Customer reviews

Rating 4.4 out of 5 stars with 829 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 829 reviews
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent phone, practically new and works so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 open box purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so amazing service from Best Buy. All the staff and produce and open Box item is very useful and affordable to use iphone

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great works and looks like new

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No chips or scratches, truly like new! Would recommend !

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was good as new. It looks and performed impeccably well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open-box item that is in excellent condition. My son loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bingo!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in "brand new" condition as hoped for. As it was unlocked, I effortlessly added it to the network of my choice. Done deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in really good condition The employees were so nice to help me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Good quality and phone it’s working great.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refurbished phone my kid loves it. Going to buy another soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are more new iPhones out there but I love the iPhone 10 and 11

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Never buy refurbished again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone last only a few months the screen is completely full of lines and turn pink the phone had no water or any damage I guess big mistake I ll never buy a refurbished again. Waste of money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent phone and delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition. Prompt delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honestly+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited when I received the phone and everything said about it was true

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys are doing a really really good job customer friendly nice teamwork

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Owned I Phone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the pre-owned I phone 12 from Best Buy. Best Buy guarantees that I will be satisfied with my purchase or my money back. I also have a warranty plan thru Best Buy as a member. I go no where else for my product when purchasing Apple items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really appreciate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing I sent it to my sister in our country she likes it very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my phone is working great. Haven’t had any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good but battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition but battery life percentage was at the percentage to replace battery have to charge it more thru the day doesn’t last all day and I am not a game or video watcher.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Brand new feel and look

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels and looks brand new. Good phone, good price.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A refurbished phone at a non refurbished price. I am always hesitant to make a purchase on anything that is refurbished and not BNIB. Especially electronics. So i went ahead and made the purchase of a refurbished i phone 12 . I thought it would be the same , if not , just a difference i wouldnt even be able to notice. Instead, i find myself saying , “where did all my battery go” just about every day , if not twice a day. And othrr little instances that i feel wouldn’t happen had i not purchased “refurbished” . Maybe I’m wrong , but either way this i phone has battery issues and i am going to stick to my policy from now on. Especially when there is very little of a price difference to start with. Its my fault for not being patient but the phone still sucks none the less.

    No, I would not recommend this to a friend