Customer Ratings & Reviews

Item arrived a damaged box and not an apple box or charger.

I purchased this phone at Best Buy online it was bought as unlocked and refurbished. This phone was purchased in November 2022. The phone is locked. Apparently this phone was not inspected or reset. This was a gift that was sent overseas. The user is unable to reset the phone. The screen is asking for the Apple ID and Password

Still dont have the product. Twelve days and counting. No update on when to expect to receive it. No means to contact anyone. Online tracking just says delayed. This is like an overbooked airline, sold me something they cant deliver. Very disappointed.

The phone is falling apart. Camera not looking right around the edges, its like the paint is pealing offf from in.

Works and looks like a brand new iPhone 12. Not a single problem transferring my apps and data from my iPhone XR. Very happy with price and performance of this phone.

This item is exactly as described. It’s practically brand new. Not one scratch or nick. The color is beautiful.

The iPhone 12 I purchased was 10 out of 10 Excellent quality, the sales person did a great job with helping me and explaining everything to me in great detail. I would definitely recommend family and friends. A great buying experience. I will definitely purchase from Best Buy again.

I love this new iPhone I got. The workers at Best Buy were very helpful in providing me with all all the information that I needed. They helped recommend the best option for me and very well explained everything to me. This iPhone is the best thing that I’ve ever purchased in my life better than the old one I had. thank you so much Best Buy for the help and the best new purchase of my life!

It works really well i have no problems woth this phone.

I love the phone no other issues other than the battery life it dies pretty quick.

Works well and functioning appropriately. Only had a couple scratches when I first opened up box.

Excellent phone! I gifted this phone for my daughter and couldn't be more happier with my purchase! She loves it!!

Great quality for pre-owned phone. My son loves it and says it runs smooth. Also great to be able to get a warranty with it

I was worried it wouldn't be ready for pickup on time, It was and i got the corresponding email/texts. So overall very good and efficient.

loved this phone. works well and was in good shape for being preowned.

So far so good. The Iphone came in good condition.

Bought this for my daughter and haven’t had any issues!

This phone is amazing….Although it’s a refurbished item I can honestly say it works like new. Very easy to set up the battery life is longer than my iPhone 7 this phone has even walked me through the voice commands and controls there weren’t any scratches dents or bruises or cracks I just love this phone all around.

Good my new phone is fine fast cámara beutiful everything work good

I was very impressed with my purchase. Received phone as described. I may purchase another for my son when school starts.