Customer Ratings & Reviews

This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

What a great product. Not only the product the customer service, timing , and the whole process was so much easier than goin to the cell phone store . Thank u Best Buy!!

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

the phone works as expected charges perfectly very nice screen no issue so far

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

i love the phone, fits perfectly in my hand as a 5’9 guy, great camera!

Great phone. Nice sizes that fits hand and very easy to manage.

Very pleased with pre-owned IPhone 12. Transferring from my other phone was successful and explanation of IPhone 12 made it easy. Phone works great and saved me a lot of money

It’s great. Battery life when I got it was at 87 maximum capacity. Definitely going to have to get a battery replacement. Other then that it’s a great phone despite being pre owned.

Brought it as a Christmas gift and works perfectly. Very clean with no dents or scratches. Works with our carrier as well. Very happy with my purchase.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

Device was in almost new condition showing very little wear. Easy to setup and replace my old device. Note: Did not come with a charging cable or power adapter.

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Very very nice conditions, just the battery was 85%. Good value

Great phone bought it NEW yrs ago wish it had more than 64 GB of memory…gave it to my GF and bought the NEW 13 promax 1TB when they came out 3 yrs ago

overall looks great and works great! It is like new,

The staff were great in recommending something reliable and compact. I'm not really a fan of Apple products, but this phone has all the bsic functions and has lasted me as long as I have needed so far.

Arrived in great condition. Nice color and easy setup with my carrier. No Knicks or scratches and the screen works as well as all the functions that should on this model of iPhone. Great replacement for my older Galaxy phone which I could no longer receive OS updates.

Even though, it’s a refurbished phone, is works amazing! The battery life is amazing and the camera quality is amazing!

Very satisfied with the iPhone 12. It was like new in appearance and it has been performing as expected.