Customer Ratings & Reviews

Even though, it’s a refurbished phone, is works amazing! The battery life is amazing and the camera quality is amazing!

Great phone bought it NEW yrs ago wish it had more than 64 GB of memory…gave it to my GF and bought the NEW 13 promax 1TB when they came out 3 yrs ago

Good quality, good packaging, like new. iPhone came in box and was functional.

The staff were great in recommending something reliable and compact. I'm not really a fan of Apple products, but this phone has all the bsic functions and has lasted me as long as I have needed so far.

Arrived in great condition. Nice color and easy setup with my carrier. No Knicks or scratches and the screen works as well as all the functions that should on this model of iPhone. Great replacement for my older Galaxy phone which I could no longer receive OS updates.

Pre owned is always great with Best Buy’s guarantee. I’ve purchased multiple iPhones that were pre owned and never had any issues plus it’s a great deal! iPhone 12 runs great for my teen and the camera is still a great quality.

Performance-wise, the phone is very fast and responsive. I can switch between apps without lag, and gaming runs smoothly. The battery life lasts me a full day with regular use, and charging is quick.

How easy it was to look online and find what was available at a very good price. Even easier to actually go to our Best Buy and see it before we were committed to the purchase. Yes, we were given several options while we made the decision. But we were not pushed into something we would be remorseful for after the deal was done.Still learning alot about its features and enjoying this upgrade.

Good quality and works well. Pickup was simple and easy

Great condition and in stock and nice features and easy to use.

Couple scratches but well worth it! Works good. No problems!

Very satisfied with the iPhone 12. It was like new in appearance and it has been performing as expected.

The cosmetics are super clean. Everything is entirely functional. The battery health was 84% though when it came and within 10 days it has dropped to 82%.

Absolutely fantastic phone for those of us that don’t want to pay for a new iPhones. First 5G phone Apple made and I’ve had zero issues on the 5G network

I recently purchased a pre-owned iPhone 12 from Best Buy, and I couldn't be happier with my decision. The phone was in excellent condition, with no visible scratches or dents. It looks and feels almost brand new!

Phone is perfect works like it’s brand new, this is the second one I have bought from Best Buy, great deal for a great phone

Best Buy insured the l phone 12 was in excellent condition. I couldn’t be more pleased. I anticipate a new iPhone every year but I’ve learned getting a pre-owned iPhone is affordable and reliable!

Phone in great shape, working perfectly, and for a fair price.

Phone was in great condition and was an excellent upgrade for my son

I came into the store not knowing they had used iPhones … and was pleasantly surprised when The salesperson told me, after she realized I couldn’t afford to buy a brand new one straight out! The iPhone 12 was in immaculate condition and is working beautifully!! So happy they offer this !