Customer Ratings & Reviews

It’s great. Battery life when I got it was at 87 maximum capacity. Definitely going to have to get a battery replacement. Other then that it’s a great phone despite being pre owned.

Although the phone that i received came with minor scratches, it has yet to fail on me and has remained durable. The condition of the phone seems to be close to new with amazing battery life, camera and screen quality as well as a lack of overheating. With new phones running over $1000, the price is fair for a product in excellent condition!

Device was in almost new condition showing very little wear. Easy to setup and replace my old device. Note: Did not come with a charging cable or power adapter.

Brought it as a Christmas gift and works perfectly. Very clean with no dents or scratches. Works with our carrier as well. Very happy with my purchase.

i love the phone, fits perfectly in my hand as a 5’9 guy, great camera!

Great phone, easy to connect and transfer data.Was paid off in 3 months , thanks to progressive leasing

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

I purchase the Apple phone for my Grandson's Christmas gift. I have not had any problems with the buying phone and no complaints of the quality.

Very very nice conditions, just the battery was 85%. Good value

This refurbished or preowned iPhone 12 is an excellent buy. Looks nice and has no damage. Battery is great and arrived neatly packaged

Bought this for my husband for Christmas and it is great. I love how clear the screen is and he loves it as well. Phone works great and was in amazing condition

The camera quality phone in this is elite. I gifted this phone to my father he loves it!

Great option for my 14 yr old. Works and looks like new.

Got this for my father and it actually worked great for a used phone and also affordable.

Excellent price, excellent condition, great customer service, very satisfied.

Good quality, good packaging, like new. iPhone came in box and was functional.

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

The phone was in very good condition, as described by the sales person, which was patient and cordial.

Battery life is very low. Everything else is good, though!