Customer Ratings & Reviews

The phone was in very good condition, as described by the sales person, which was patient and cordial.

Battery life is very low. Everything else is good, though!

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

I made the right decision when i bought Apple iphone 12 at Best Buy, Springfield , VA location. It is a remarkable smartphone that blends elegant design with impressive performance. The inclusion of 5G connectivity is a significant plus. The battery life is decent, typically lasting a full day. Overall, the iphone 12 is a solid choice for anyone looking for a powerful, stylish smartphone that excels in performance and photography.

Had an 8. Battery started to die after a few hours. Got this one because less expensive. Took a lot of learning, but it works well with different mentality,

The phone is working well in terms of battery longevity, it displays clear picture on face time and good quality. It still works well , has right icons to use and is the right size to carry.

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

i love the phone, fits perfectly in my hand as a 5’9 guy, great camera!

It’s great. Battery life when I got it was at 87 maximum capacity. Definitely going to have to get a battery replacement. Other then that it’s a great phone despite being pre owned.

the phone works as expected charges perfectly very nice screen no issue so far

What a great product. Not only the product the customer service, timing , and the whole process was so much easier than goin to the cell phone store . Thank u Best Buy!!

Brought it as a Christmas gift and works perfectly. Very clean with no dents or scratches. Works with our carrier as well. Very happy with my purchase.

Device was in almost new condition showing very little wear. Easy to setup and replace my old device. Note: Did not come with a charging cable or power adapter.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

Very very nice conditions, just the battery was 85%. Good value

Great phone. Nice sizes that fits hand and very easy to manage.

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Very pleased with pre-owned IPhone 12. Transferring from my other phone was successful and explanation of IPhone 12 made it easy. Phone works great and saved me a lot of money

Appreciate that best buy sells refurbished phones for low cost and in great condition.

overall looks great and works great! It is like new,