Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$269.99
Save $10
Comp. Value: $279.99

Customer reviews

Rating 4.4 out of 5 stars with 825 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 825 reviews
  • Rated 5 out of 5 stars

    i love this color

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phine and best color for dailyuse, i love iphone !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been a great phone! I wasn’t sure with it being an unlocked phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works and it was easy to pick up at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good phone would recommend thank youuuu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We don’t need brand new phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy used. Buy used. Buy used. Buy used. Buy used. Buy used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Price was reasonable. Staff was knowledgeable about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly as advertised. Unlocked phone available for use with any service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, great battery life, it’s a phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone it makes me more than happy. My husband did a wonderful job

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 2 out of 5 stars

    Cell Phone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was needed for my daughter. It has been well received;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone couldn’t complain about anything its perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought refurbished

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was as expected and met standards. Also came on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item worked as described good screen good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool iPhone!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A super cool phone with lots of fun. It’s worth the cost!

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Junk Phone from Best Buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving 1 star because I have to. My son bought this phone Mid August and 2 months later it died. The screen started flashing and then it went green and then had a bright screen. It is on sometimes and off sometimes. It isn't returnable because it is past the 2 week return week. He was told it will cost him at least $280 to repair the phone. I am extremely upset with Best Buy over this. They should do better. They sold him a junk phone and don't have the integrity to make it right.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works really well I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it works amazing I love the camera it has

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for preowned

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great condition battery was above 80% remaining life

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Waste of money!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an iPhone; it was an emergency. Getting a brand new phone would take up to two weeks. I saw that a preowned iPhone was the fastest way because I could pick it up the same day. The device has scratches on the left side, the screen, the battery everything is bad with the device. I feel like Best Buy shouldn’t sell this kind of products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition looks like new .. would buy again

    I would recommend this to a friend