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Customer Ratings & Reviews

$269.99
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Comp. Value: $279.99

Customer reviews

Rating 4.4 out of 5 stars with 825 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked), as well as its camera quality, functionality, and price. Some customers have expressed negative feedback regarding the battery life and screen, while others have mentioned scratches, storage limitations, and charging issues. Overall, the phone seems to be well-received for its features and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 825 reviews
  • Rated 3 out of 5 stars

    Angry

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy an open box item it was all damaged and it was non refundable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding help from the Best Buy representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a new one.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a new phone. Service at best buy was super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very respectful and nice the phone works very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 works great and runs great too. I works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, my mom loved it, for a reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price and in good condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal and great pre-owned phone, product as describe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine, will definitely recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow internet even with wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was bad and the phone was really slow to connect to internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well as stated. Not bad for a used phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone love the color. Just what I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works amazing my girl loves it bought it as a gift

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on this device is very poor I think they didn't do a good job in refurbushing it and I couldn't return this device because I was out of the country for 1 month. Very poor quality for the price tag hope it would have been better.. I would still appriciate if I can get any help regarding this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love this iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iphone so much and i think you should get one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Non working and damage !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pre-owed for my dad as a gift as I was setting it up and everything I didn’t realize speakers did not work , I went back the next day and I was exchanged to a different one but now it came all scratched up and damaged . Worst thing is I was also charged extra from the carrier so ended up wasting more money ! , don’t buy pre owed phones from Best Buy !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery life horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last for more than 2 hours. Disappointed !!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Return Item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return the phone. Not good internet reception

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs as well as a new one for what I need it to do.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 1 out of 5 stars

    I don’t suggest to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as described several scratch, battery life is not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    good luck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i returned it, because of lack of customer service. I could not get any help getting the phone up and running and basic help with set up. The lack of customer service at this store lately has me wondering how much longer I will be shop there. If i wanted internet quality service help I would buy my stuff on line. Brick and mortor store wake up, its about survice

    I would recommend this to a friend