Customer Ratings & Reviews

This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

Although the phone that i received came with minor scratches, it has yet to fail on me and has remained durable. The condition of the phone seems to be close to new with amazing battery life, camera and screen quality as well as a lack of overheating. With new phones running over $1000, the price is fair for a product in excellent condition!

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

The phone was in very good condition, as described by the sales person, which was patient and cordial.

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

Battery life is very low. Everything else is good, though!

I made the right decision when i bought Apple iphone 12 at Best Buy, Springfield , VA location. It is a remarkable smartphone that blends elegant design with impressive performance. The inclusion of 5G connectivity is a significant plus. The battery life is decent, typically lasting a full day. Overall, the iphone 12 is a solid choice for anyone looking for a powerful, stylish smartphone that excels in performance and photography.

It’s great. Battery life when I got it was at 87 maximum capacity. Definitely going to have to get a battery replacement. Other then that it’s a great phone despite being pre owned.

i love the phone, fits perfectly in my hand as a 5’9 guy, great camera!

Brought it as a Christmas gift and works perfectly. Very clean with no dents or scratches. Works with our carrier as well. Very happy with my purchase.

Device was in almost new condition showing very little wear. Easy to setup and replace my old device. Note: Did not come with a charging cable or power adapter.

The phone is working well in terms of battery longevity, it displays clear picture on face time and good quality. It still works well , has right icons to use and is the right size to carry.

Had an 8. Battery started to die after a few hours. Got this one because less expensive. Took a lot of learning, but it works well with different mentality,

Very very nice conditions, just the battery was 85%. Good value

the phone works as expected charges perfectly very nice screen no issue so far

This was a lifesaver. My phone was run over by a car by accident ,and I did not want to pay 1000.00 plus for a new one. I came into Best Buy and bought this refurbished one. It looks brand new. You can not even tell that it was not.

Wanted to purchase a used phone for teenage son. Decided to purchase from Best Buy as it was covered under my total protection plan instead of purchasing insurance through wireless carrier. Wish it came in a box that felt more “New” as this was a gift. Phone was in great condition. Also- did not like how refurbished/ preowned phones are not on the floor. You have the request the exact phone and cannot browse. This is frustrating because you have no ability to see options without someone going in the back and bringing them out. They should have a display for preowned/ refurbished phones instead of it being a secret. They have open box items out so not sure why they do this.

I love my iphone i purchased. It is a preowned one but works just as good as a new one! I highly recommend!

What a great product. Not only the product the customer service, timing , and the whole process was so much easier than goin to the cell phone store . Thank u Best Buy!!

Great phone. Nice sizes that fits hand and very easy to manage.