Customer Ratings & Reviews

Only thing that was not decent was the battery. It was still able to run ios26 with ease.

The iPhone comes in great condition and has no scratches or cracks on it. Battery Life is good and charges super quick on different types of chargers. Camera quality is very good no scratches on camera it’s super clear.

Good condition but battery health was 77. Could have been better

it did arrive with some very faint cracks at the top of screen, but it was in otherwise good condition. I've had it for about a month now and it's been serving me well so far.

I bought this phone for my mom, i think it is pretty good and reliable for day to day activities for parents. It has better camera, average battery life, okayish display and good software experience.

Very satisfied with this older version and works like a champ

I was super hesitant since it is pre-owned and I read some not so good reviews as well. But the Iphone 12 I got was great. It does have some minor scratches on the side of the phone which is fine with me because again, it’s preowned. But the overall function of the phone is in great condition, just like new. Camera is clear, battery life is good as well, I can last a whole day without charging even when I use my phone a lot. It charges fast as well. The phone comes with a pin removing tool and a non apple lightning charger. Overall, very pleased with this purchase

My son loves the phone, perfect staff, well behaved

received exactly as described — no issues or concerns

very good condition overall; the only issue is the battery life is weak.

I was needing a dependable phone and this was it. Let it charge and transferred my info. It was then Good To Go. Thanks

Idk how old this phone was or how many repairs were made previously to me buying but it’s brand new to me. No scratches or anything and I have yet to run across any problems. Thank you Best Buy !!!!!!!

This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

Excellent condition, works perfect and look new. Just like I’m boxing it from the Apple Store. I will definitely buy this again.

When purchasing a refurbished or open box, I do not recommend do not buy it one you will have battery problems even if I got fixed. They did not replace the battery less than a year. Your phone will be messed up. I learned my lesson once and I returned it, I didn’t need this phone, but I love the quality on the phone. It’s very great size and value. I would recommend buying new out the box. Do not purchase an open box or refurbished.

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

iPhone came in a very nice geek squad packaging along with a charger and in almost new condition. It held a pretty good battery life considering its age and was almost as fast as the regular 16 iPhone. I would recommend it for anyone looking for a 2nd phone or entry into apple

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

I could not be more pleased with my purchase. I only wish I had bought a pre-owned iPhone before instead of spending a lot more money. It is perfect. I bought online, picked up at the store, went to my carrier TMobile and within 5 minutes had my "new" phone ready to use. There is no way I can tell it was ever used.

My sons loves the phone but the battery doesn’t stay charged as long as I would like