Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $299.99

Customer reviews

Rating 4.4 out of 5 stars with 756 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 756 reviews
  • Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Iphone do not hesitate to get a used one at best buy no issues at all felt brand new when i got it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good phone in good condition, very good safe, i like so much

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time purchasing a used phone. It is actually in good condition. The only downside is that I cannot purchase extra insurance or geek on the unit. But it does have 1 year with apple care, so I guess its ok. But I'am satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and in excellent condition,would recommend you guys go get yours and thank me later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like the slim body and color and it seems to be working well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    pre owned fabulous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as descibed in great condition definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Purple

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product amazing condition. Color is so beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gift

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone. It’s easy to setup and easy to use. iPhone 12 it’s fast and doesn’t slow down at all. I love Best Buy because they have everything I needed. If they don’t have anything in stock just order it online and it’s fast shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Phone was in great condition!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The multiple negative reviews scared me but I figured I’d give it a shot and just return it if it was scuffed or damaged. Ended up getting what looked like a brand new phone but in a non-apple box. Got it as a gift and just replaced the box and everything turned out fine. Turned on and all seems to working well!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    No noticeable wear on pre owned iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my wife's iPhone 7+. Looks great with no noticeable wear. Easily transferred everything from the 7+. Swapped in the Sim card and we're off and running. We wife reports that it seem much faster than her old phone. Apple goodness at a reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, it was not in its original package, but in a clear box, which i dont mind. it camen with a charger (also not original) but functional. I am very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Scored a Winner!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased late November of 2024. Immaculate condition and my daughter loves it. Great deal and stress free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just like new

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this phone for my son and he loves it. No issues and works like new.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery health

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'd think for 300+ it'd have a some good battery life left on it but for excellent conditoion i only get 72% left. The case is scratch free but screen does have wear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished cell

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working refurbished cell phone no problem at all

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    iPhone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone and amazing picture and battery life great price

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Awesome phone

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for my kids. They really do enjoy the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 4 out of 5 stars

    Great phone and price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost like a new phone the battery health was at 89% but it’s still perfectly fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Android to iphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the switch and I love it!! The simplicity of this iphone is exactly what I needed. Im in business school obtaining my associates degree at lonestar!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great Deal!! Mediocre Battery...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible shape. Easy to set up. Decent camera upgrade from my Iphone 7 lol BUT... TERRIBLE battery. You get what you pay for. Great deal but mediocre in some aspects.

    No, I would not recommend this to a friend
Sponsored