Customer Ratings & Reviews

it did arrive with some very faint cracks at the top of screen, but it was in otherwise good condition. I've had it for about a month now and it's been serving me well so far.

I have not encountered any issues with the phone since my purchase a year ago. The camera quality is exceptional, and the battery life is remarkably long-lasting. Additionally, the shipping was prompt, and the device arrived without any damage. Best Buy's services are outstanding.

very good condition overall; the only issue is the battery life is weak.

My sons loves the phone but the battery doesn’t stay charged as long as I would like

Bought this for my husband for Christmas and it is great. I love how clear the screen is and he loves it as well. Phone works great and was in amazing condition

I was super hesitant since it is pre-owned and I read some not so good reviews as well. But the Iphone 12 I got was great. It does have some minor scratches on the side of the phone which is fine with me because again, it’s preowned. But the overall function of the phone is in great condition, just like new. Camera is clear, battery life is good as well, I can last a whole day without charging even when I use my phone a lot. It charges fast as well. The phone comes with a pin removing tool and a non apple lightning charger. Overall, very pleased with this purchase

iPhone came in a very nice geek squad packaging along with a charger and in almost new condition. It held a pretty good battery life considering its age and was almost as fast as the regular 16 iPhone. I would recommend it for anyone looking for a 2nd phone or entry into apple

When purchasing a refurbished or open box, I do not recommend do not buy it one you will have battery problems even if I got fixed. They did not replace the battery less than a year. Your phone will be messed up. I learned my lesson once and I returned it, I didn’t need this phone, but I love the quality on the phone. It’s very great size and value. I would recommend buying new out the box. Do not purchase an open box or refurbished.

Excellent condition, works perfect and look new. Just like I’m boxing it from the Apple Store. I will definitely buy this again.

This was exactly what I was looking for my daughter and way less expensive than the other options works great looks great and it arrived earlier than expected.

Nice phone. Touchscreen works nice. Color is still intact. Phone looks brand new. No scratch at all. Phone sounds nice.

I’ve used this phone for a few months now and haven’t had any problems. It runs like new, but the battery does drain a little bit fast.

Great deal on a used iPhone that works as I purchased it new. You don't need to always have the newest one to have a quality iPhone. Save a couple hundred dollars and be a year or two behind with a quality used phone.

Although the phone that i received came with minor scratches, it has yet to fail on me and has remained durable. The condition of the phone seems to be close to new with amazing battery life, camera and screen quality as well as a lack of overheating. With new phones running over $1000, the price is fair for a product in excellent condition!

I was skeptical about buying a pre owned phone, but for this price I couldn’t resist. My son loves it and has had no issues.

This refurbished or preowned iPhone 12 is an excellent buy. Looks nice and has no damage. Battery is great and arrived neatly packaged

It’s great. Battery life when I got it was at 87 maximum capacity. Definitely going to have to get a battery replacement. Other then that it’s a great phone despite being pre owned.

My son’s phone broke and we found this used iPhone at Best Buy. The phone is like new and my son loves it even more than his last iPhone! This was an amazing deal as well!

Device was in almost new condition showing very little wear. Easy to setup and replace my old device. Note: Did not come with a charging cable or power adapter.

The camera quality phone in this is elite. I gifted this phone to my father he loves it!