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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 802 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the excellent condition and high quality of this pre-owned iPhone 12, frequently praising its functionality and ease of use. Many also highlight the phone's size and appealing color options. However, some customers reported issues with battery life and occasional screen problems. A small number also mentioned concerns about the ear speaker and the amount of storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 802 reviews
  • Rated 5 out of 5 stars

    Used IPhone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is perfect works like it’s brand new, this is the second one I have bought from Best Buy, great deal for a great phone

    I would recommend this to a friend
  • Pros mentioned:
    Functionality

    Rated 4 out of 5 stars

    Great phone and price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost like a new phone the battery health was at 89% but it’s still perfectly fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! The phone has a bigger screen and the camera is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the iPhone 12. It was like new in appearance and it has been performing as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    pre owned fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as descibed in great condition definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is just as described on the Best Buy Website, apart from a crack on the screen. overall in great shape for a refurbished Pre-Owned iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Purple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product amazing condition. Color is so beautiful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for my kids. They really do enjoy the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Actually impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for what you’re getting for price. With this quality I would expect it to be 1000$. Although the no home button takes getting used to, and the battery doesn’t seem as good as the SE 3. The screen resolution and refresh rate is definitely noticeable, along with performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone and amazing picture and battery life great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the phone, perfect staff, well behaved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its exactly what i wanted everything works as it should. My 10 year old was so happy this was her birthday present

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great refurbished Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished phone a little over a month and I can say the only slight downfall is the battery life. Although, this was to be expected with a refurbished item. The change from my previous phone to this was simple and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great phone. It’s easy to setup and easy to use. iPhone 12 it’s fast and doesn’t slow down at all. I love Best Buy because they have everything I needed. If they don’t have anything in stock just order it online and it’s fast shipping.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for a replacement. Also the setup information included was quick and painless!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'd think for 300+ it'd have a some good battery life left on it but for excellent conditoion i only get 72% left. The case is scratch free but screen does have wear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like brand new, I absolutely was in need of a new one and was very nervous about the quality and EVERYTHING IS PERFECT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition and in stock and nice features and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work long periods in a facility that does not allow charging cables and the battery life on this phone does not disappoint!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good Condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone purchase felt safer than buying on offer up. It was definitely worth it. There was no visible scratches on it and it was unlocked like it said it was. Battery life is at 86% which in my opinion is not bad. Other than that it is in top notch condition and almost feels brand new.

    I would recommend this to a friend