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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 807 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are positive about the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked). Many customers also appreciate the camera quality, functionality, and price of the phone. Some customers have expressed concerns about the battery life, screen, and scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 807 reviews
  • Rated 5 out of 5 stars

    Idk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were helpful and had the item/purchase I was looking for

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life isn’t good & sales man too emotional

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not that good.. also sales rep got annoyed when I told him I had lost my phone and just need a new phone. It felt like he would have given me a better deal if I would have listened to his entire spiel on switching carriers

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Phone Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended, no issues, and excellent customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone feedback

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was seamless purchase with clear instructions however system Is hanging in middle not sure how to handle this . Appreciate if you can look for quality of product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Buy with confidence

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in perfect condition, the only thing is that the battery heats up again a

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a nice surprise for my granddaughter Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love older models better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Great value! Purchased for my son for his bday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is really good condition .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone. This phone is very good condition

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for my kid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some scratches on the body. But I guess it’s fine for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi this is very good phone I like that thanks so excellent

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great apple products! Clean reliable and just like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Will definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Don’t recommend used phones from Best Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in good shape no scratches no cracks, but the battery life on this phone is gone, it takes for ever to charge, the battery drains super fast and if I even get my phone to answer a text message when it’s charging my battery will drain instead of charge, very disappointing for $400 thumbs down for me…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Working Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months in, still working perfectly. I might buy one for my Sister.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not very good battery life and not much faster than the IPhone 8 I had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It just works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refurbished phone worked without any issues. However I did see some areas where tiny bit of glue squeezed out between the case and screen. Barely noticeable though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy way to update your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really can't tell it is a refurb phone.Easy to order, easy to buy, easy to just go in and pick up. No pressure sale like you get at the cell phone store. Just had to switch the SD card and bam the new phone worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most advanced dual cameras system ever on iPhone. Durable design. Superfast 5G and much more!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back camera doesn't work as expected. Photos come out blurry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money. Would buy again if need to.

    I would recommend this to a friend