Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - Red.
  • Angle. Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - Red.
  • Left. Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - Red.
  • Alt View 1. Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - Red.
  • Jeg and Sons - Adding SKUs to Existing Video video 0 minutes 45 seconds

Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Red

Model:
IPH-12-64-RED
SKU:
6510041
Highly rated by customers for:
Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 807 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G, as well as its camera quality, functionality, and price. Many appreciate the phone's design and find the size comfortable. However, some customers have expressed concerns about the battery life, screen issues, scratches, limited storage, and low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 807 reviews
  • Cons mentioned:
    Battery life

    Waste of money!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an iPhone; it was an emergency. Getting a brand new phone would take up to two weeks. I saw that a preowned iPhone was the fastest way because I could pick it up the same day. The device has scratches on the left side, the screen, the battery everything is bad with the device. I feel like Best Buy shouldn’t sell this kind of products.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    No, I would not recommend this to a friend

  • iPhone 12

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it works amazing I love the camera it has

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Good value for preowned

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great condition battery was above 80% remaining life

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - White

    I would recommend this to a friend

  • Iphone 12

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition looks like new .. would buy again

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Great Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding help from the Best Buy representative.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Works like a new one.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a new phone. Service at best buy was super.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • iPhone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very respectful and nice the phone works very well

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • IPhone 12

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 works great and runs great too. I works very well.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • great

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, my mom loved it, for a reasonable price

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Great Price and in good condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal and great pre-owned phone, product as describe

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Great purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine, will definitely recommend

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Returned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to immediately return it due to the wifi chip being broken.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Blue

    No, I would not recommend this to a friend

  • iPhone 11

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well as stated. Not bad for a used phone

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone love the color. Just what I was looking for.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Green

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Apple - Pre-Owned iPhone 12 5G 64GB (Unlocked) - B

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery on this device is very poor I think they didn't do a good job in refurbushing it and I couldn't return this device because I was out of the country for 1 month. Very poor quality for the price tag hope it would have been better.. I would still appriciate if I can get any help regarding this.

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    No, I would not recommend this to a friend

  • good luck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i returned it, because of lack of customer service. I could not get any help getting the phone up and running and basic help with set up. The lack of customer service at this store lately has me wondering how much longer I will be shop there. If i wanted internet quality service help I would buy my stuff on line. Brick and mortor store wake up, its about survice

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Iphone12

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works amazing my girl loves it bought it as a gift

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    I would recommend this to a friend

  • Really Bizarre Version of Excellent Condition

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen was damaged, has gouges on the sides of the phone glass, that’s hardly excellent condition. I wouldn’t bother buying through Best Buy again

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    No, I would not recommend this to a friend

  • Non working and damage !

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pre-owed for my dad as a gift as I was setting it up and everything I didn’t realize speakers did not work , I went back the next day and I was exchanged to a different one but now it came all scratched up and damaged . Worst thing is I was also charged extra from the carrier so ended up wasting more money ! , don’t buy pre owed phones from Best Buy !

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Black

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Battery life horrible

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery does not last for more than 2 hours. Disappointed !!

    This review is from Apple - Pre-Owned Excellent iPhone 12 5G 64GB (Unlocked) - Purple

    No, I would not recommend this to a friend
Page 35, Showing 681-700 of 807 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.