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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 807 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G, as well as its camera quality, functionality, and price. Many appreciate the phone's design and find the size comfortable. However, some customers have expressed concerns about the battery life, screen issues, scratches, limited storage, and low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 807 reviews
  • Rated 3 out of 5 stars

    Return Item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return the phone. Not good internet reception

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love this iphone 12

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iphone so much and i think you should get one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for my daughter. Fairly decent phone. Picture quality is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived in a non-Iphone box with no cushioning on inside of phone box. It looked to be ok, but I don't get a lot of incoming calls and I realized several days later that the phone wasn't ringing for incoming calls. Then, I realized the action key on the upper left side of the phone is nonfunctional. Buyer beware. Apple has refurbished phones that they will actually check for functionality before sending them to you. Sure, they are more expensive - but it isn't worth the risk to go through Best Buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Scratches

    Rated 1 out of 5 stars

    I don’t suggest to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as described several scratch, battery life is not good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Lesson learned

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy. I bought this for my teenage daughter for Christmas. Since most teenagers do not make phone calls but mostly text, we did not realize that the voice quality on a phone call is horrible!! Didn't know this for 3 months after purchase. Now we are stuck with it. I'm giving 2 stars because it does everything else just fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It performs as well as a new one for what I need it to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was defective had to return it. But the guys over at geek squad at the Culver City location were amazing !! They had great customer service! Sterling and Daniel super helpful

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone is in good condition, maybe if it was in its original box it would be better, but that's fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone works but the price wasnt a great bargain

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works but all after market chords and cables (non-OEM). I thought i would receive a better discount but did see similar/better offers just after purchase.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not happy fir the money I spent.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stopped using it. Battery dies fast even though I turned off all notification. Also I don't have any extra applications added on it. I was able to get my One + unlocked and have switched back it it. I'm looking to just junk the iPhone and bite the bullet on it being no good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No used Phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad move on my Part. Can not insure used Apple products.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay the speakers are horrible tho . I love the purple to it tho

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Ripped Off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware. Do Not buy this Item. Took it out of the box and the battery was dead and would not charge. If was bought for my wife's birthday and her birthday was 15 days after purchase and they only let you return it 14 days. I paid for something that I never got.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nice but defective.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking phone, unfortunately the ear speaker is not working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is shaking, went take a picture? I m not happy

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not like good this phone is cracked from from an back and battery level is 45%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Need to do a better job before putting it for sale

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought with a confidence that it has been inspected and tested carefully by Bestbuy to ship it oversea. Find out from the first time using the ear speaker is failed and has to be replaced. Disappointed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Phone stopped working.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a problem with the speaker and now the screen seems to be frozen. It won't let me scroll.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE ON "UNLOCKED" PHONES

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed to purchase an "Unlocked" phone that isn't unlocked. Even worse is this was a Christmas present for my daughter. And we tried for hours to activate, and it did not work. Only to take it to Verizon and them to tell us the phone is in collections and can not be activated. And then to return was even more of a hassle. And to think they were going to charge ME to restock the phone?!?! They sold a phone that isn't even unlocked.

    No, I would not recommend this to a friend