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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.4 out of 5 stars with 807 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the overall performance and condition of the Pre-Owned Excellent iPhone 12 5G, as well as its camera quality, functionality, and price. Many appreciate the phone's design and find the size comfortable. However, some customers have expressed concerns about the battery life, screen issues, scratches, limited storage, and low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 807 reviews
  • Rated 5 out of 5 stars

    Great experience purchasing iPhone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 12 I purchased was 10 out of 10 Excellent quality, the sales person did a great job with helping me and explaining everything to me in great detail. I would definitely recommend family and friends. A great buying experience. I will definitely purchase from Best Buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    IPHONE 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is exactly as described. It’s practically brand new. Not one scratch or nick. The color is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new iPhone I got. The workers at Best Buy were very helpful in providing me with all all the information that I needed. They helped recommend the best option for me and very well explained everything to me. This iPhone is the best thing that I’ve ever purchased in my life better than the old one I had. thank you so much Best Buy for the help and the best new purchase of my life!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really well i have no problems woth this phone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone no other issues other than the battery life it dies pretty quick.

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 4 out of 5 stars

    Good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and functioning appropriately. Only had a couple scratches when I first opened up box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried it wouldn't be ready for pickup on time, It was and i got the corresponding email/texts. So overall very good and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 pre-owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone! I gifted this phone for my daughter and couldn't be more happier with my purchase! She loves it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal on pre-owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for pre-owned phone. My son loves it and says it runs smooth. Also great to be able to get a warranty with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    used iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved this phone. works well and was in good shape for being preowned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Best Buy for my phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing….Although it’s a refurbished item I can honestly say it works like new. Very easy to set up the battery life is longer than my iPhone 7 this phone has even walked me through the voice commands and controls there weren’t any scratches dents or bruises or cracks I just love this phone all around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and haven’t had any issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with my purchase. Received phone as described. I may purchase another for my son when school starts.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Satisfied with my purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The Iphone came in good condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good my new phone is fine fast cámara beutiful everything work good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, very easy process to pick up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in perfect condition! Apple makes great phones.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Caution for buying iPhones for 64gb

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone keeps restarting itself. The 64 storage on the phone SUCKS regardless of buying 2TB of iCloud+ storage. Found out that iCloud storage and device storage are 2 separate storage capacities. The phone doesn’t show all of my messages anymore or send me ALL of my notifications! And deletes messages and notifications at random THANK GOD for my Apple Watch! If it wasn’t for my watch I wouldn’t know if I received a text or call. My Watch notified me in place of my phone. My hotspot works when it wants to. ALL of these issues started happening AFTER I my return period was over. & that’s only 15 days.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I went with Best Buy. The phone works great. My only gripe is that a customer service rep told me that each Best Buy preowned. Phone comes with a new battery. That turned out not to be the case. Nevertheless, the phone works great at an affordable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thought it was fake but..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i honestly thought it was gonna be fake but as far as me and my friend who works at an electronics store can tell it’s real. mine came with a thing to get the sim card out and that was cool. didnt come in an apple box and came with a lightning cable that wasn’t apple but its works.

    I would recommend this to a friend