Customer Ratings & Reviews

The iPhone 12 I purchased was 10 out of 10 Excellent quality, the sales person did a great job with helping me and explaining everything to me in great detail. I would definitely recommend family and friends. A great buying experience. I will definitely purchase from Best Buy again.

This item is exactly as described. It’s practically brand new. Not one scratch or nick. The color is beautiful.

I love this new iPhone I got. The workers at Best Buy were very helpful in providing me with all all the information that I needed. They helped recommend the best option for me and very well explained everything to me. This iPhone is the best thing that I’ve ever purchased in my life better than the old one I had. thank you so much Best Buy for the help and the best new purchase of my life!

It works really well i have no problems woth this phone.

I love the phone no other issues other than the battery life it dies pretty quick.

Works well and functioning appropriately. Only had a couple scratches when I first opened up box.

I was worried it wouldn't be ready for pickup on time, It was and i got the corresponding email/texts. So overall very good and efficient.

Excellent phone! I gifted this phone for my daughter and couldn't be more happier with my purchase! She loves it!!

Great quality for pre-owned phone. My son loves it and says it runs smooth. Also great to be able to get a warranty with it

loved this phone. works well and was in good shape for being preowned.

This phone is amazing….Although it’s a refurbished item I can honestly say it works like new. Very easy to set up the battery life is longer than my iPhone 7 this phone has even walked me through the voice commands and controls there weren’t any scratches dents or bruises or cracks I just love this phone all around.

Bought this for my daughter and haven’t had any issues!

I was very impressed with my purchase. Received phone as described. I may purchase another for my son when school starts.

So far so good. The Iphone came in good condition.

Good my new phone is fine fast cámara beutiful everything work good

Great quality, very easy process to pick up as well.

The phone came in perfect condition! Apple makes great phones.

This phone keeps restarting itself. The 64 storage on the phone SUCKS regardless of buying 2TB of iCloud+ storage. Found out that iCloud storage and device storage are 2 separate storage capacities. The phone doesn’t show all of my messages anymore or send me ALL of my notifications! And deletes messages and notifications at random THANK GOD for my Apple Watch! If it wasn’t for my watch I wouldn’t know if I received a text or call. My Watch notified me in place of my phone. My hotspot works when it wants to. ALL of these issues started happening AFTER I my return period was over. & that’s only 15 days.

I’m so glad I went with Best Buy. The phone works great. My only gripe is that a customer service rep told me that each Best Buy preowned. Phone comes with a new battery. That turned out not to be the case. Nevertheless, the phone works great at an affordable price.

i honestly thought it was gonna be fake but as far as me and my friend who works at an electronics store can tell it’s real. mine came with a thing to get the sim card out and that was cool. didnt come in an apple box and came with a lightning cable that wasn’t apple but its works.