Customer Ratings & Reviews

Only reason it was not a 5 star is due to the delivery issues I had. Don't waste your time with store pickup, just send it directly to your home. Other than that experience, the phone came in great condition, it works great and has not given me any issues.

Phone works perfect… only downside in the 82% battery life

Excelente buy I have my 13yr old daughter and teenagers are all about selfie and picture great quality

Works great, was in great shape and unlocked. Trusted because of the Best Buy name. Would recommend!

Great phone, works well, no problem as of yet! Bought for a 11 year old. Small enough to fit in there pockets.

Good starter phone for my little brother. The clicking on screen does sometimes take a few tries with a slow response but overall has been great. My little brother loves it and cried on Christmas opening it!

Works Great! Great photo quality and my phone battery stays charged for a long period of time.

Condition was basically new and no scratches or wear on the phone at all! Really nice color and affordable. Thank you Best Buy!

Great, amazing device! It has no to little scratches around the edges of the frame of the phone but it does not have no deep scratches or any scratches on the screen or the lens or the back of the phone. Immediately performs with exceptional speed and accuracy within its development. It is a good phone for the price that you pay. And it is a device anybody could love. Completely worth the buy. This is my third device I had purchased unlocked and refurbished through Best Buy and I will definitely purchase another whenever this phone needs a upgrading

My husband never used the iPhone and I bought this one for him and he really likes it, but the speaker went out

I searched through hundreds of phones, then I stumbled on Best Buys iPhone pre-owned phones list. I reviewed several iPhones until I found just the right one. When it arrived, it looked and functioned perfectly. There are no new iPhone 12 Minis available, nevertheless, that is exactly what I wanted. It was well worth the effort searching for the particular smartphone, that I wanted. I'm well pleased with the phone and the service. Henceforth, Best Buy will be the first place I start looking from now on.

I love Best Buy, but the packaging for my phone was a flop before I even opened my phone I could tell it went through the ringer and was going to be surprised if the screen was still in-tacked the box has a huge corner completely smashed in I couldn’t believe there was even a phone in it just on first sight of how banged up the box was, I opened it up and it was shifting around in the box with several really deep scratches on every edge of the phone I’m so sad and really wish there is something I can do about the screen because I believe it happened through transport and people just throwing packages but if better packed with at least bubble wrap it would have saved the screen

The battery doesn’t last long and occasionally the volume lowers on its own. It’s decent quality considering it’s refurbished.

It’s too good no physical damages. Although the battery health was 73 percent when I got but spent around extra 85 dollars for new battery from official apple and it’s worth it. I would recommend if you buy it during sale so you can cover up battery cost in that price

Im surprised how well it works and how good it runs, past the battery life it was worth the price

I didn’t think I would notice the difference between models but I love this phone. It is a great size and the camera is awesome

Absolutely love the color and size of this phone!! Def worth my purchase

This product has met and exceeded my expectation. I enjoy the size and quality of this I-Phone.

Pretty good overall phone kinda lags a little but overall pretty good

Great first phone for my daughter. Easy to use and carry around.