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Customer Ratings & Reviews

Your price for this item is $369.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 335 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) highly for its excellent condition, overall performance, and outstanding camera quality. The phone is also praised for its ease of use, perfect size, and fast processor speed. Some customers have noted the battery life is at 80%. The color of the phone is also considered very nice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 335 reviews
  • Rated 5 out of 5 stars

    Older phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest I wouldn’t realistically go with such a older model

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I phone 12Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new phone but I wish the charge would last longer than day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service✨

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, and knowledgeable. This was very much appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. It works great, takes really good pictures

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the first one and the apps didn’t work, we replaced it with no problem. Overall, the experience was good.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition my son loves his new phone totally recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new phone the same day I broke my old one, it’s worked really well. Whole process didn’t take long at all and was really simple to set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    From: Christian A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am happy with my purchase, the phone is excellent and working excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great like new! I absolutely love it! I have no problem with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’d buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend I’ve had no issues and great for when in a pinch

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone 12 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good but for some reason the battery drains to fast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Experience

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel was very helpful in making a decision on which phone I should pick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and phone is in good condition . It’s the second device I bought from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my mom from a 11 plus to this one! she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Basically new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Looked and functioned as if it was a new phone. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 2 out of 5 stars

    Honestly pretty bad because of battery health

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was as clean and pristine as you could ask for but… the battery health was at 81% dropping 10% in only 40 minutes with power saving on. Which if you know anything about battery health, that means the phone is junk. And for a 100% mark up from the best buy trade in program these phones are most definitely from? Youd expect them to replace a $40 part…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! The service I received was phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone lives up to its reputation! Easy to use and the camera is formidable!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing phone and amazing prize! I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent item like brand new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pre-owned iPhone 12 Pro. It does not look or feel like pre-owned.

    I would recommend this to a friend
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