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Customer Ratings & Reviews

$359.99
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Comp. Value: $399.99

Customer reviews

Rating 4.4 out of 5 stars with 339 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 339 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in great condition and worth the money. Recommend to anyone who has an iphone 10 and below

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my old Device, needed a new unlocked IPhone. I was so glad bestbuy had the exact one I lost and needed to replace, unlocked and ready to go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product recomendable cómprenlo Best Buy es lo mejor

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it’s really good condition I really recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Iphone Ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase this phone. I upgraded to this phone 3 years ago and within 4 months, the back shattered full of spider cracks in a good Speck case with a 3 foot drop. I went back to ATT where I purchased it and they explained that Apple wanted $600 to repair. I took it to an after-market store which replaced the back for $200. Warranty voided, waterproof no more. Within 2 years, the back shattered again and I've been waiting for my contract to expire to go with Samsung. I've been a loyal Apple customer for years and was disappointed with the lack of support from Apple and ATT. Both basically shamed me for not adding Apple care to my monthly payments to warranty a product that should already be covered.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my BF. It looked liked new! No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m satisfied with the purchase of my phone and the case I purchased as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered in a timely manner and the phone works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it I wish I could buy one more for my birthday

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pretty good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurnished phone it did not disappoint. I would definitely recommend and get another one from here

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 Pro used purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Great phone. Phone in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal, great phone. Afordable way to buy an Apple phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in good condition and still being used

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones are very nice and work very well. Best purchase I’ve made.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look somewhere else!! I purchased this phone because it was unlocked, however, despite the phone arriving earlier than expected , it has a ton of scratches, camera has a scratch, and the battery health is already at 90%! Definitely returning for a full refund. I’ll never purchase a refurbish phone from Best Buy again, plus the customer service is horrble !!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for. I couldn’t find it anywhere else, but of course Best Buy saved the day. This purchase was everything I was looking for the product is awesome. I would definitely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. I really like the battery life. Pictures are perfect.!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished cell phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great! Battery capacity is at 100%. Excellent condition.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It’s cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone. But battery issues cuz my battery doesn’t last long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience and customer service. One of the employees helped my grandma setup her new IPHONE, as she is not super tech savvy. The employee was super helpful because he spoke English and Spanish, so it was super easy and quick to get your tech questions answered. My grandma will for sure come back to BestBuy for any future tech purchases.

    I would recommend this to a friend