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Customer Ratings & Reviews

$359.99
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Comp. Value: $399.99

Customer reviews

Rating 4.4 out of 5 stars with 339 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 339 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just ok m fiancé like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone batteries is 85% after that is cool is look new nice boxes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent iphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent iphone 12 pro has all the features described.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came earlier than expected! And in good condition just the camera has a crack in the middle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service but I had to return it due to shortage of money:(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone works very well. Bought it for my teenage son. Its unlocked so that helped as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery replacement needed in than 3 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within less than 3 months this device had a charging problem and Best Buy only referred me to apple customer care because the device still has warrant - After calling Apple, they told me that the device needs battery replacement. At the time of buying this battery issues could have been detected. I feel this is wastage of time - If anyone wants apple product, I would rather advice to buy direct from apple instead!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbished purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an ok purchase. Refurbished device was okay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good working good service i cant wait to buy more gadget from best buy

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good quality!

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if the unit is refurbished or open box the decice passes it’s hardware quality like a new phine !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone12pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost a month and my daugyyer seems to really it no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone very fast and reliable phone worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone 12

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful customer service very very professional and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 12 pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tha phone itself was like new no scratches whatsoever. The delivery took a bit longer than what was said it was going to take.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. I love it so much, the black is so sleek and nice. 9/10 highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was effective. Got in and out in 2 minutes. Greta experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service I enjoyed my experience here at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it!!!! It’s such an amazing purchase!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reward yourself

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the phone, good thing i waited for a price drop, haha.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well and looks pretty good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was overall a good purchase. Would purchase again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    D

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff and good job Good stuff and good work every time

    I would recommend this to a friend