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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 322 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) highly for its excellent condition, overall performance, and outstanding camera quality. The phone is also praised for its ease of use, perfect size, and fast processor speed. Some customers have noted the battery life is at 80%. The color of the phone is also considered very nice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 322 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery capacity 80%

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was not left when I received this. Not worth it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe it works maybe not!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a phone for my husband and one for me. Neither one was “unlocked” and we had to get them activated with AT&T. The first week my phone worked great. Then I started having issues, the phone doesn’t charge half the time. I tried different chargers, then switching off the optimize battery, I’ve cleaned the charging port with a rag, a toothpick and canned air with no luck in fixing the problem. I took it to a repair shop, they also tried cleaning the port. Now I have to pay $140.00 for them to change out the port. Today is day 22 of having the phone. Best Buy should have a better warranty than 14 days. My husbands phone that I bought at the same time hasn’t had any issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price the phone is like new I would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mr Tim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really disappointed as i found out the are new phones at the Towson branch at a lower price?? this were pre-owned n have scratches on both phones

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    not a good phone to buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery came on only 85%, phone would glitch and freeze.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone hardware has completely failed right after the warranty period ended. Save your money and don’t get ripped off buying something “refurbished”

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was spammed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So to say but I didn’t get my phones it says that it was delivered but I never got them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible pre owned phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to be very nice condition almost new refurbished phone from geek squad scratching all over phone package looked like it came from garbage can was just trying to save a few bucks no thanks returned immediately

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 12 pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with some scratches and also it came with a ruined speaker.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No more buy from you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not clear has someone scratched by batter is not taking long is it always is off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen freezing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the day first the screen starts freezing and with no control

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy pre owned iPhones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this item. It had scratches and dings and wouldn’t charge after leaving it on the charger all night. It also didn’t come with an original apple charger. I received a generic off brand one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Totally Scamed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it on December 2 and it stopped working three months later, the worst thing was BestBuy did not take responsibility because they told me it was PreOwned, totally scammed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken earphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was damaged 20 days after purchasing it and I have not been able to resolve the warranty. Very bad service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NStsncgzv h

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad jccnxbzncnzmcjzlfkx xmvnxnvmckdnvmgjz dvzvzvz xbz zhs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Distortion in voice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Voice got distortion. I need to return it my bad to buy this device

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Amazing phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels brand new. great camera quality. Easy set up as well. Definitely recommend if your looking for a high quality phone without spending an arm and a leg

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone 12 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful buy. My was bought used but looks almost brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition and very good iphone. Everything easy

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Condition

    Rated 5 out of 5 stars

    Always best choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of the phone . Feels just like new phone.

    I would recommend this to a friend