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Customer Ratings & Reviews

$359.99
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Comp. Value: $399.99

Customer reviews

Rating 4.4 out of 5 stars with 339 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the excellent condition, overall performance, and outstanding camera quality of the Pre-Owned Excellent iPhone 12 Pro 5G. Many customers found it easy to set up, and some appreciate its size and color. However, some customers have expressed concerns about the phone's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-339 of 339 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A really good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is perfect in good condition and didn’t take long to receive it. It only took 3 days to receive it in the mail.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone 12

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first saw the box i thought it was a fluke, but when i opened the box it was there actually and it work fine and well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful buy. My was bought used but looks almost brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Looks new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this 1 week ago but still can’t get it programmed. The phone looks new

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    iPhone 12 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better phone and excellent customer service Buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Very reliable and came exactly as it was advertised

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! No issues setting up. Thank you very much

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my used phone am happy with it I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    5/5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone , good quality no cracks . also came with a charger

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 1 out of 5 stars

    I would Not buy Another one.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't advise the purchase of this particular phone. I have overheating issues, terrible battery constant pm charging while getting an Overheating issue warning, and throughout the day the screen is Glitchy throughout the day and everyday. So I will definitely be returning to the store tomorrow morning.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    i phone 12 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its looks like new phone i really like it i will defitely recomand that to families and frinds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good ive dropped it a buncha times and its still good minor scratches software is good. The release od the new iphone made mine slower i thought that was fake

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone I will recommend to all to rush and get his or her gadget from Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do Not Purchase from BestBuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. The phone was shipped out from a sad location store in Ohio. The person who shipped it had no care in the product what so ever. It came in a very thin box that looked like it was put together by a two year old. Immediately the phone screen had scratches and dents on the side of the phone and if you know anything about technology, overheating can damage the battery. When I turn the phone on, it begins to overheat..probably because it was delivered in a very thin box with no protection from the weather. Please do yourself a favor and just pay apple a little more money. They will treat your apple product with love and care, and it may cost alittle more but the product will be guaranteed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Pre owned iphone 12pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone when the battery is 81% ; after two weeks it became 79%; the camera is bad. When calling I have to use loud speakers otherwise I can’t hear. I am so disappointed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice unit 100% will at best again in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience with this phone try it is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one easy to use needed a replacement for my old phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery in the phone came at an 85% capacity. But acceptable since it's preowned.

    I would recommend this to a friend