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Customer Ratings & Reviews

Your price for this item is $369.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 318 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers regard the Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked) highly for its excellent condition, overall performance, and outstanding camera quality. The phone is also praised for its ease of use, perfect size, and fast processor speed. Some customers have noted the battery life is at 80%. The color of the phone is also considered very nice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 318 reviews
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. It works great, takes really good pictures

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Basically new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Looked and functioned as if it was a new phone. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! The service I received was phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    excellent item like brand new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pre-owned iPhone 12 Pro. It does not look or feel like pre-owned.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition and price. My child love this gift.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 2 out of 5 stars

    Honestly pretty bad because of battery health

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was as clean and pristine as you could ask for but… the battery health was at 81% dropping 10% in only 40 minutes with power saving on. Which if you know anything about battery health, that means the phone is junk. And for a 100% mark up from the best buy trade in program these phones are most definitely from? Youd expect them to replace a $40 part…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished iPhone 12 pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refurbished phone, work like new! Also super helpful at the store with the buying process,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    quality and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    far exceeded my expectations. The details are imperceptible.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mighty Fine Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything stated about this device was delivered .

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Celular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not so good only 83% soon i need another battery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my IPhone 13 pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone work better than my iPhone 11 happy with it works like new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works like new. No problems with it. I am enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone 12

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone no complaints if you need a phone buy from bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Place to Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is always my favorite place to buy electronics, people are very nice and friendly. They would suggest you what best fit you depending on your capacity. I bought 2 laptops and an iPhone there. I only wish I had more money to purchase everything I want at Best buy

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is good in quality great work camera is super i like i phone so much . i recomment all of you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well and doesn’t overheat overall a good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone No Problems Had It For A Year Now Thanks Best Buy!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought almost a year ago. As good as new. Will buy again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looked like new it’s awesome everything was there honestly almost perfect

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone lives up to its reputation! Easy to use and the camera is formidable!

    I would recommend this to a friend
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