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Customer Ratings & Reviews

Your price for this item is $379.99
The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the Pre-Owned Excellent iPhone 12 Pro 5G 128GB (Unlocked), particularly its great condition and outstanding camera quality. Users also appreciate its overall performance and ease of use. The phone's size and processor speed are additional positive aspects mentioned by customers. However, some customers have expressed concerns about the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 315 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Value for Money.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works as great as new. Phone was in mint condition. Great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great price great phone!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iPhone it was a valentine gift to my mom who was using a iPhone XR that died quite the upgrade she loves it she can FaceTime with me and her sisters no probleem or even google duo! !thank you Best Buy for helping me pick out the phone for my mom!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Excellent condition and clean

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was clean and in excellent condition. Battery Maximum was at 90% which is good considering it was pre owned. There was no issues as of the time of this review which is 2 weeks after purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement/ Upgraded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition, perfect little upgrade after breaking my old ohone gor a good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone! I'm absolutely in love with it. The price was really reasonable, and I haven't encountered any problems since I got it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Used iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition for a used phone, everything packed for the phone

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Iphone 12 pro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in perfect condition and it really worked fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone to ever had its really nice and really cool.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in excellent condition, I gave it 4 stars because the charger broke after a few weeks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good conditions and nice service ,thank for best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love this device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best iPhone I’ve ever owned I also have an iPhone 14 Pro but the 12 pro seems to work better in some aspects

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone a year ago just to upgrade myself as opposed to going through my phone company. Came in fairly quickly, not in original packaging or with original charger but these were both ok for me. Camera quality great, great overall purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pre-Owned is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's iphone 13 stopped working and couldn't be fixed. Didn't want to get a new one so I purchased this pre-owned iphone 12 Pro. Looked brand new. Geek Squad was great and helped me get it up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was okay, returned because I found better deals

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    iPhone 12 Pro max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and works perfectly. Although it is a refurbished, it looks no different from the new one. Slight scratches are expected as with most refurbished products.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Apple device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy are the best I think you have a very fast business and the device are working perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great, very pleased with the refurbished product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Minister Brian Maurice Bey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go with the Pro Max if you have large hands. Battery isn’t the greatest! Depreciated in 3 weeks from 800 to 500.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 max pro is in great condition how ever my wife 12 pro only has 80% battery life and you cant check the phone out beforehand.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refurbished phone like new and works as new. Good priced phone.

    I would recommend this to a friend
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